For those of us that signed up to DIsney+ first thing last year – it’s renewal day! And the only opportunity to get the discounted price before the price increases hit us next year. But alas, my payment has just bounced and attempts to update the card on the Disney+ web site is being met with technical errors galore, and I’m currently sitting on the phone to Disney+ technical support for 18 minutes and counting not getting anywhere. Pressing ‘1’ to get them to call back isn’t working either.
Update: I managed to through to an operator who didn’t tell me much as why things were not working properly; he did tell me, however, that there is a 10 day grace period in which the account will be kept active. They will keep trying the card on file, so presumably, they will attempt to take payment tomorrow (which is fine, though I’d prefer a button that grants Disney to take the damn money already).
I suspect Disney+’s payment processing and web site have gone into a bit of a meltdown with annual subscription renewals and I suspect there are a large number of payments that have failed. Even giving Disney+ another card (which definitely has enough funds), it’s still failing on the web site – telling me that payment failed. No activity in the banking app. Nada. Zip. Kaput.
It kind of makes me wonder what kind of performance testing Disney+ did prior to the launch renewal day.