The past couple of weeks have been somewhat challenging. About two weeks ago now, I became rather ill on Sunday – being sick and starting to get headaches. So I went to bed and practically stayed there for four days. I don’t think it was Covid-19, but I wouldn’t have been able to get a test even if I wanted to. Anyway, I’ve perked up somewhat since then, so I think all is well moving forward.
Virgin? Not me, I’m experienced – I’m a previous customer!
But before that had happened, I had placed an order with Virgin Media to get their M500 broadband – up to 500Mbs (actually a bit faster than that) down, 37Mbs up. I was paying Zen a few quid less to get a static IP (which I don’t really need these days) and 300Mbs (though with a better upload speed of 50Mbs).
I went with a self-install, given that I already had Virgin Media in the house a few times. Plus it’s the only network that’s likely to get me up to 1Gbs before anybody else – depending on what kind of investment VM has in this area. 500Mbs is the fastest speed I’m going to get for now.
Alas Mart and Phones
But signing up to Virgin Media wasn’t without difficulty. I went through the online set-up and completed all sections, including credit check, and once that was completed the entire order was submitted.
The bloody Virgin Media web server timed out, returning an Oops, Sorry! message and leaving me thoroughly pissed off. Thankfully, it seemed, the order was still in the basket and submitting that did the trick (without having to go through the rigmarole of completing the form again).
Although I received an acknowledgement of the order, I was a bit concerned that over the following days I didn’t hear from Virgin to confirm everything properly. So I gave them a call.
The phone number quoted in the email from Virgin Media doesn’t work. Essentially you’re put through to an automated voice recording that tells you that due to the Coronavirus, many of the call centres have closed – and that’s your lot. No other option.
So a quick internet search found a more general number (because Virgin Media’s web site has been redesigned as part of the Covid-19 to make it very much harder to find a phone number and forces you to use their online services which aren’t helpful at all). So I gave that a call.
One hour later of being on-hold, I was put through to a very nice lady (not operating out the UK, however) and we went through the problem – the order was there, but incomplete. So we continued through it – and I managed to save a bit of money too. By taking out the basic phone line (which includes Talk Weekends) and a Virgin Mobile SIM only package (which I’ll use for my EE iPad Pro whose contract runs out next month) – it reduces the overall cost to £47.50 – a saving of around £12 against my Zen G.Fast 300Mbs line.
The self-install kit would arrive one day later than what was arranged with the “online” order, and everything was good to go. What I got when it did arrive was a reasonably sized box containing the Superhub 3, an isolator cable that’s supposed to be plugged into the wall socket and the Superhub, and power brick.
I’m not your Cable Guy
Now, I don’t have a wall socket. I have a cable that’s been run in from the outside VM box, and it features a male connector. The isolator cable provider is male to the wall socket. Well, that won’t do!
Thankfully I kept the previous cabling from 2018, and this is what I did:
Initially I plugged the isolator cable into the end of the TRIS-1002L unit, and it works – but then again, I thought it seems silly to have two isolators put together like that. So I reached out and got the TV/broadband splitter:
There’s a good chance I may go for the VM TV down the road once they’ve phased out their Tivo boxes – some very interesting developments appear to be on the horizon which may give Sky TV a run for their money. But I can’t do anything for another year anyway.
But the cabling works just fine as is. The Virgin Media network found the hub just fine and everything came up within around 15 minutes. Testing the default configuration demonstrated the speeds possible, and all looked good, so I put the hub into modem mode for use with my existing AmpliFi router (which means I don’t need to reconfigure my Wi-Fi or ethernet set-up for every connected device). It’s interesting that although I use an entirely different subnet from the VM router, I can still access the VM hub via http://192.168.100.1.
One initial problem I did encounter was that initial speeds via the AmpliFi network were scatty – very scatty. I found that by rebooting my Netgear switch, everything sprung into life. Maybe stale traffic on the network was causing all manner of crap which was slowing things down. I don’t know.
When plugging the Xbox One X in (via the AmpliFi router itself), I found that I had to reboot the AmpliFi because one night (ironically when I first started writing this post), the entire network went down. At first I blamed Virgin Media, but no – it wasn’t that. Rebooting the AmpliFi router did the trick. Speaking of which, I’m entirely convinced iOS/iPadOS’ Wi-Fi Private Addresses is a good idea when using AmpliFi as I had enormous problems with Apple’s HomeKit until I had to turn Private Addresses off.
But since then, with my MacBook Pro on ethernet, I’ve achieved some amazing speeds:
When iOS 14 came out, the entire broadband connection was maxed out and it downloaded the entire update in less than 30 seconds. In normal use, the connection does fluctuate as not all internet connections are equal, one is competing with others with endpoints, etc. But generally it does perform better than my old Zen broadband and for £12 less per month, I am very happy.
If Virgin Media should roll out the 1Gbs connection to my area, I may well consider it – though Virgin Media’s faux pas with the Superhub 4 is that it only contains 1Gbs ethernet ports, allowing only a maximum of 974Mbs. Maybe the next revision of the Superhub 4 should come with 10Gbs ports as standard.
Next up: The Apple Watch Series 6 (size 44 Blue Aluminium Case) – a review.