They said it couldn’t be done. But we have the technology! As I’m sure you’ll all agree, Mr. Cummings original “justification” speech back in May didn’t go down particularly well, so I’ve made a teeny tiny improvement. Now, for the first time, we can experience THAT speech entirely in Squirrelese! A difficult language to master, but one that ultimately unites humans and squirrels in agreeing that Cummings is a massive wazzock that should have resigned months ago.
Rather than Dancing With Wolves, I call this Tap Dancing With Squirrels.. Spoiler alert: his voice breaks at the end.
Dogs, start your barking!
(Look, it’s 4am, I’m playing about with Final Cut Pro – and there’s been no decent content on this site for ages.. and there still isn’t)
(Well, more of a mugging than a robbery, I suppose)
Yesterday evening I was looking for something to watch. Something I hadn’t seen in a while. I was sure I had purchased it, but according to the Apple TV app running on macOS Catalina 10.15.4.1, it wasn’t able to find it when I did a search.
But I did find it within my library when sorted alphabetically. Phew! It just looked as if Apple was no longer selling that particular title. But at least I could stream and download it. That title was Jean-Pierre Jeunet’s MicMacs, a wonderfully comic French film about the arms industry (got to love the French sense of humour!).
But I decided that I’d leave it until I’m off on holiday next week when I can really start binging on movies (many of whom were purchased via Apple’s iTunes store recently) – I’ve got:
Once upon a Time in Hollywood
Birds of Prey
as well as a few older titles that I’ve not seen in a while that were on sale.
While I was reminiscing over Sylvain Chomet‘s The Illusionist (which is based on an unproduced Jacques Tati script, and was directly responsible for me falling in love with the city of Edinburgh and have not regretted it since), I thought about his other film, Attila Marcel. I hadn’t seen that for a very long while, and thought it’d make for a good evening’s viewing.
Like MicMacs, I couldn’t see it in Apple TV’s search function. What was worse: I couldn’t see it listed alphabetically in the library either. Yet I was damn sure I bought it on iTunes.
Thankfully Apple keeps all orders and invoices going back many years – though they could consider introducing a text search function within the Apple TV and Apple Music apps to make it easier to find particular titles – otherwise it’s you need to do a LOT of scrolling. That, plusan export function for any and all invoices as CSV or Excel format.
I managed to find the original order/invoice:
So that confirms I wasn’t going stark raving mad (entirely possible during this lockdown phase). Tried to go through the usual route of reporting a problem with Apple, but the order was so old. I managed to set-up a generic support ticket with Apple Support. After an hour or two I got a reply:
It’s important to note that I quoted the original order ID when establishing contact. I replied to say that I’ve never hidden any purchases and gave them a screenshot to prove there was nothing being hidden. I then received the following:
“The content provider decided to stop selling their movie on our platform, and either we don’t have the file or are not allowed to give it out – even if you’ve purchased it.”
Where it gets unnecessarily complicated is that Apple sells the Apple TV 4K device which has limited storage – 32Gb or 64Gb. They also sell the iPhone which has a maximum storage capacity of 512Gb. They also have the iPad which goes all the way up to 1Tb. My entire Apple TV/iTunes library sits in around 1.75Tb. And until recently my MacBook Pros have only had a maximum of 1Tb of internal storage – and half of that was being used by Apple Photos and project work.
The entire point of buying from the likes of Apple is to make it easy to access and view my film collection (haha, I’m trying to find another word for collection as it’s not really such if some swine can just come along remove stuff from it at any time without my permission or notice) via the Apple TV device, my iPhone, my iPad or my MacBook Pro.
In the UK, the fair use law prevents us legally from ripping content from physical media that we’ve purchased. Apple seems the best option – especially as they generally give you a similar set of extra features content that you’d find on a DVD or Blu-Ray release.
Now, even if I download all ~4Tb of my content to my Mac and back that content up either to the likes of Backblaze or an external hard drive or NAS, I cannot download the 4K version of the film, nor the iTunes Extras content. Then we have issues of presenting films that have been removed from iTunes like Attila Marcel to the Apple TV, iPhone and iPad. There are options for this:
AirPlay (think Google’s Chromecast)
Home Share (sharing media library direct from Mac or NAS)
But this isn’t a consistent or nice experience – something that Apple does so very well in almost all other areas of the business.
Why Apple doesn’t inform you of any content that’s about to be removed from your library?
Apple has seriously screwed the pooch because there is a difference between download and streaming, which is the heart of the matter here (and especially so with the Apple TV device). I keep the movies in their “cloud” to save space and to be able to stream because I generally always have the bandwidth to do so. There is very little need for me to download an entire movie. I think this applies to the vast majority of Apple’s customers, too. This hybrid download/streaming system is an utter mess.
Apple’s own storefront web site makes absolutely no mention that content can be withdrawn. This is what it has to say (at the time of writing, 5th May 2020):
“Buy. Rent. Watch. All inside the app. Welcome to the new home of thousands of films, including the latest blockbusters from iTunes. Now you can buy, rent and watch, all from inside the app — as well as watch everything you’ve previously purchased from iTunes.”
But Apple has done a Hitchhiker’s Guide to the Galaxy style maneuver. To quote from the book written by Douglas Adams, who was a big fan of Apple:
“But the plans were on display…” “On display? I eventually had to go down to the cellar to find them.” “That’s the display department.” “With a flashlight.” “Ah, well, the lights had probably gone.” “So had the stairs.” “But look, you found the notice, didn’t you?” “Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”
The search for Apple’s Terms of Service in a nutshell
Apple’s Terms of Service (which, strangely, I found only through a third party web stite) only stipulate redownloads, NOT streaming – which is how I use iTunes/Apple TV content. Again, we’re back to the problem which is a legacy hangover from the early days of iTunes where you had to download everything to be able to watch it. Then the iPhone, the iPad and Apple TV came along. Especially the Apple TV which MUST stream the content.
You may be able to redownload previously acquired Content (“Redownload”) to your devices that are signed in with the same Apple ID (“Associated Devices”). You can see Content types available for Redownload in your Home Country at https://support.apple.com/en-gb/HT204632. Content may not be available for Redownload if that Content is no longer offered on our Services.
Associated Devices Rules (except Apple Arcade): You can have up to ten devices (but only a maximum of five computers) signed in with your Apple ID at one time. Each computer must also be authorised using the same Apple ID (to learn more about authorisation of computers, visit https://support.apple.com/en-gb/HT201251). Devices can be associated with a different Apple ID once every 90 days.
Associated Devices Rules for Apple Arcade: You can have up to 10 devices signed in to Apple Arcade per Family member at one time. Devices can be associated with a different Apple ID once every 90 days.
Redownloads vs streaming – nowt mentioned about streaming, necessary for Apple TV
The link in the above only mentions general availability of Apple Media Services. It does not mention the conditions in which content may be removed (and event then, only referring to downloadable content), nor that you will not be notified that the content is no long available.
i. Availability of Purchased Digital Content. Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions or for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming.
Amazon’s Terms for “buying” digital movie or TV content from them – this is very clearly set out: don’t use them for buying film or TV content.
Amazon have made it very clear anything you “buy” from them can vanish at any point. That they don’t have to give you any notice. That they owe you nothing if this occurs. Apple’s terms are more ambiguous because it merely states “redownloads”. Yet the service is primary a streaming service; downloads are a legacy from when iTunes first started when streaming wasn’t available and which just happens to be convenient these days for going offline (for travelling).
Why Apple doesn’t offer an immediate refund or compensation if content is removed – people make the assumption that if you purchase something from these services, they have access to it indefinitely. There’s no big massive asterisk next to the purchase button warning you about Apple or the content provider’s ability to remove the film from your cloud library. It should not be considered an extended rental. If you buy a physical CD, DVD or Blu-Ray – you don’t have somebody turn up at your doorstep from the shop that sold it to you and demand it back because their supplier no longer sells to them. Just because something is intangible should not bring about Houdini style hijinks.
Why Apple hasn’t thought about and solved this problem already? There have been sporadic reports of content being removed from people’s libraries since at least 2013.
If Apple can’t sold this problem technically, then why doesn’t it try to resolve this through its significant legal resources and the major film studios and distributors? If Apple truly is a consumer champion, dedicated to the likes of privacy et. al, it needs to be seen doing a heck of a lot more for protecting consumer’s rights. (Ironic, given the whole right to repair fiasco which is stil ongoing.)
There are plenty more articles about this, but the point is that in an age where we’re relying more and more on cloud services (including storage), it seems highly unreasonable for Apple to expect us to download every single title we buy from them and keep it somewhere local.
I’ve reach out further to Apple Support and Tim Cook to see what they have to say on the matter and have asked them what they intend to do in the future to protect consumers’ purchases. Apple needs to resolve its issue with the legacy iTunes stuff because it’s now becoming a major problem. Until then, I’m extremely damn nervous to buy anything more from the Apple TV/iTunes store knowing that at any time a content provider can pull the plug just like that.
I’d reach out to Metrodome who distributes (or at least did) Atilla Marcel and ask them what the bloody hell they’re playing at, even though my contract for the purchase is with Apple. But they went into administration in 2016. Maybe the rights reverted to Pathé? Though this doesn’t explain why it has taken this long for the title to be removed from iTunes – I’m pretty sure it was still there at the end of last year (2019). In any event, Amazon’s Prime Video has the title to rent or buy. I may reach out to Pathé and ask them what the hell THEY’RE playing at – especially as there a good number of titles from them happily existing on iTunes that I “own”.
Apple, live up to your creed: Think Different. Yet just don’t think different – do something!
BTW, when the BBC Store closed down, I had around £150 worth of purchases refunded to me in its entirety by BBC Worldwide PLUS a voucher for Amazon which could be used to buy physical or digital content by way of an apology. More companies – especially Apple – need to take note.
Once these cretins start blocking Disney, which has been doing the same thing (perhaps even more aggressively than Universal, though they have not said or committed to anything regarding future simultaneous theatrical/VoD releases when cinemas open, with the one exception being the forthcoming Artemis Fowl movie which WILL be streaming only via Disney+) – these cinema chains will effectively be dead.
Fancy seeing the latest James Bond movie at your local AMC Theater (for Americans) or Odeon (for us Brits) when it’s eventually released and cinemas are open once more?
Well, you can’t.
It seems that the CEO of AMC Theaters, Adam Aron, has had a massive temper tantrum over Universal Pictures release of the animated movie, Trolls 2: World Tour on video on demand platforms during the cinema release, with Universal Pictures planning similar launches for future films. Universal wants it to be complementary to a theatrical release, but cinemas such as AMC/Odeon (as well as Cineworld in the UK and Regal Cinemas in the US) are up in arms.
With cinemas already affected by video on demand/streaming platforms, they need all the revenue they can muster, and generally there has been a window of opportunity for new films to be released only in theatres first before it ever hits VoD. But Covid-19 has changed all that. And cinemas are not at all sympathetic to their studio “partners” in this situation.
For me, I’ve always tried to watch new films at the cinema. Nothing beats a really big screen with superior audio. But over the past few years, the experience has not been as good as it could been – with even big chains like the Odeon not really doing much to improve upon it.
The local cinema (Ambassadors) was cheap and cheerful, but the seats were very uncomfortable and everything started to look shabby. So I made the effort to take the train to Guildford and watch films at the local Odeon. But in a move that will undoubtedly help them in the long term (assuming they don’t block film studio releases), Ambassadors started doing major renovation work on the cinema before the Covid-19 pandemic came to be, with plans to open in summer 2020. Meanwhile, Odeon in Guildford was planning to take over the buildings directly next to it, but then withdrew.
With regards to cinema releases being available to rent via the likes of iTunes or Amazon Prime Video at £15.99 for 48 hours access – it’s not something I’ll be doing, but like most things, it’s always good to have a choice. The kind of choices that the movie exhibitors would rather the consumer not have. It’s understandable, of course, but it’s very much a case that one has to adapt or die – something many businesses in this pandemic have had to do.
However, the current window of VoD opportunity is a confusing one. I recently spent £13.99 on the last of the Star Wars Skywalker films on Apple TV, thinking that it’d be some time before it hits Disney+. I was wrong – in less than three weeks since its release on iTunes, Disney+ is going to stream it as part of everybody’s Disney+ subscription. I’m okay with that – in fact, it’s good because hopefully Disney+ will offer the thing in UltraHD whereas the iTunes version is only HD.
Now I have absolutely no idea what DIsney plans to do with the release of Pixar’s Onward. I’ve always enjoyed a good Pixar movie – they’re the US equivalent of Japan’s Studio Ghibli to me – but at the moment we have no idea when the Apple TV release is going ahead, and with that, the Disney+ UK release. And why doesn’t Mr. Aron take exception to Disney and block their films? Because they own 20th Century Fox, Lucasfilm, Marvel, and Pixar as well as their own films. That really would be business suicide.
I think studios are just as unsure of release schedules during this time of pandemic as the cinemas. Nobody knows when the lockdowns will ease. Will there be a resurgence of the virus? Secondary infections? How long before a vaccine is developed and rolled out?
The big problem here is that the studios have spent many tens (if not hundreds) of millions of dollars making these films, only to find there is no avenue in which to release them theatrically SAFELY and start making their money back. Without that return and profit on investment, new films can’t be made. Yes, they want to release them in cinemas, but while people can’t get out to them, the only way forward is video on demand.
And that’s why I think AMC/Odeon/Cineworld/Regal are being bloody fools in this argument. If you remove the ability for somebody to watch a movie at their local (or regional) cinema all because you’re so pissed off with them for releasing something during a time when nobody can go anywhere at all, people are simply going to see that film elsewhere. It may be another cinema or video on demand.
What really makes me mad about Mr. Aron’s decision is that AMC Theaters put on a really good film premiere back in 2005 when I went to New York to attend the world premiere of Peter Jackson’s King Kong. The place was buzzing, and everybody had such a great time (and talk about celebrity spotting – it’s not often you get to watch a film in the same theatre as George Lucas who was there with his son). It was a brilliant presentation from AMC and Universal, and it saddens me that Mr. Aron is willing to destroy that relationship because Universal needed to release the film.
Is it the end of the cinema? I don’t think so. But I think there has to be many changes made to the business model. Not only does the price point need to be such that entire families can afford to go more regularly (the various subscription passes go some way to resolve that issue, but perhaps not enough), but content options need to be wide open – not reduced further. More live events on a big screen. More TV shows (yes, really) – why couldn’t I pay something like £40 to watch an entire season of Breaking Bad or Better Call Saul at the highest quality over a period of a few weeks?
In any event, I hope this issue is resolved, otherwise I’m pretty sure we might be saying goodbye to AMC and Odeon as people leave it for other chains or home video.
Please can we use third party Bluetooth mice with pre-boot MacBook/MacBook Pros encrypted with FileVault. I’m not happy that only Magic Mouse mice work during this part of the boot process.
Last year I posted a blog which expressed my frustrations with the system recovery process and non-Apple Bluetooth mice. Even with the Logitech Master 2S hooked up via USB, System Recovery would have none of it. That’s when I had to fork out £55 for the Apple Magic Mouse.
Speaking of pre-boot problems, the 2019 MacBook Pro 16″ appears to have issues with Apple’s own (external Bluetooth) Magic Keyboard during pre-boot. When I go to enter my account password to unlock FileVault, more often than not, some key presses aren’t registered in the input form. I have to press them multiple times to get them to register. Sometimes it’s so bad, I have to open the laptop lid to fully expose the built in keyboard and enter it there. That’s works okay – but I’d rather use the external keyboard wherever possible if I’m hooking the machine up to my external monitor. I’m pretty sure my 2018 15″ MacBook Pro didn’t suffer from this problem. Maybe macOS 10.15.4 will resolve the problem?
Not entirely sure how I feel about this one, because streaming video is undoubtedly a luxury versus the need to keep businesses running through video conferencing, voice over IP phone calls, and instant messaging.
The problem is that the likes of Netflix, YouTube, Amazon and even Apple have all been asked to reduce the bandwidth or resolution of their streaming services by the European Commission in order to reduce load on Internet Service Providers.
Here in the UK, despite the occasional spike, ISPs have generally stated that they’re able to cope with the extra demand of people streaming video now that social distancing is being put into practice. Yet Netflix has reduced the bitrate for their service to save bandwidth by 25%. The trouble with this is that their service was already very efficient with video compression – and the Premium level gives you the highest quality video (up to Ultra HD). People pay extra for this tier, so is Netflix intended on compensating people for the reduction in bitrate? And especially for those who are also paying extra for top tier ISP performance (G.Fast in particular at 100Mbs or above)?
YouTube is another culprit. I’m paying them £11.99 for the Premium service, and expect to get the highest quality video where available (as well as the removal of adverts – I could just use an ad blocker, but there are a number of creators I want to support and going down this route seems the fairest route).
Amazon Prime Video, Apple TV+, Britbox, BBC iPlayer, UK TV, All 4, ITV Player and Channel 5 On Demand only operate on one tier and you can’t really complain if they reduce the resolution or quality. However, Apple TV+ seems to have gone overboard. This has lead me to cancel my free year-long trial. I was rather enjoying Amazing Stories and Mythic Quest: Raven’s Banquet – but otherwise there isn’t much other content that interests me, and they don’t offer any extras at all – a good opportunity for Apple to showcase their own iTunes/Apple Extras. But I won’t let the buggers reduce quality to the point of blocky artefacts. Even if I’m not paying for it (and yet they expect people to pay up to $350 for an iPad Pro keyboard/trackpad?!).
And what do you think is going to happen on Tuesday 24th March when Disney+ launches in the UK and other countries in Europe. You bet demand is going to go through the roof that day. Will Disney be joining others in reducing bandwidth or resolution?
And furthermore, what’s happening with the US studios plan on releasing titles that were intended for cinema to be available to rent on streaming services such as iTunes, Amazon Prime Video, YouTube, etc.? Will those titles – which cost around £15-20 to rent have their bandwidth or resolution restricted? If so, you can bet that piracy is going to outpace the legitimate version – further hurting the film industry.
(While I’m at it – given that practically everybody in the world is now social distancing and staying at home – what’s the point of separate domestic and international release windows for new releases? Why is there still a pre-order for Star Wars: Rise of Skywalker in the UK when it’s been released early in the US? Why does the country release window matter anymore? We’re all stuck indoors!)
These companies were asked to reduce bandwidth, not ordered to do so. But I expect there would have been consequences if they had not – that seems the way with the European Commission. I wonder if ISPs had ever been asked about the usage and their plans on monitoring and handling traffic accordingly.
Streaming video is a luxury – yes, but for some this is escapism given the solitary demands of social distancing. And what does the European Commission think of video game streaming, video games that communicate with servers for multiplayer games (Fortnite, for example) – the traffic should be fairly negligible (though I use 50Mbs for Nvidia GeForce NOW which is often significantly more than what my streaming habits consume) – but would the European Commission craack down on that too? What other services or protocols does it want to reduce the use of?
What I strongly object to are web sites that load and then autoplay video in a small window (or even if the video is embedded in the body of the page, autoplaying is bad!) alongside 20 billions adverts. Plus the 50 billion third party calls to external services just to make the bloody site work. Now THAT is a waste of bandwidth.
For my work, I just need voice over IP telephony (Zoom), the occasional online conference where we share screens, SSH access, RDP access, VPN access and your usual web based traffic. Face to face video conferencing is not needed for the most part (I can’t remember the last time I had to use it). I paid for a decent internet connection for the likes of streaming – I should be able to use it for it until such times I can’t afford to do so, or the plan I’m using isn’t available any more. I trust my ISP has the ability to manage the traffic accordingly. And if they asked me to reduce my usage, I would (though there would be some discussion about what I’m paying as a consequence of that). But I dislike the EU interfering without first doing some substantial research first.
I had to pop out to the local Sainsbury’s today to stock up on main meals for the coming week. The local bus service is still running, so I hopped on one with my big Sainsbury’s Bag-For-Life and hoped for the best. The car park was completely full, but in terms of people, it wasn’t that much busier than a regular Saturday shop.
Evidence of stockpiling is very evident in the following areas:
Soup and tinned goods
Most cleaning products
Non-fresh/long life pasta
(Click on the image, but not text part, to expand pictures below)
However, fresh produce was plentiful, as were a lot of other fresh/refrigerator-based items. So I stocked up on bread, sandwich fillings, some ready meals, some toilet supplies (not toilet paper – thankfully because it’s just me at home, I’ve been buying a 9 pack each week since January and have a fairly decent store of them – for now) and some chocolate.
Checkout was painless. I used the Sainsbury’s Smart Shop app on my phone to avoid having to use/touch Sainsbury’s own scanner – and it meant that I could skip the very long queues (both regular checkout and the self-service checkout). It took about a minute to complete – though I did have to get some help as I managed to procure some bleach for the toilet (and one packet of paracetamol (just in case) – I can’t remember what they check you for these days).
At the time of writing, an Amazon Prime Now delivery has actually been accepted (via Amazon’s warehouse – not that of Morrisons) and is the process of being delivered. I attempted to place a delivery order on Tuesday for Wednesday delivery, but Amazon/Morrison’s cancelled the order 2 minutes after it was due to be delivered. Effectively I’m getting more sandwich fillings and enough soda to last about a week – possibly two.
I do hope Sainsbury’s and the other supermarkets ramp up their home deliveries. This is going to be important if there is an official edict to prevent people from leaving their homes. Otherwise people will still need to leave their house at least once a week to go shopping.
They came for our toilet rolls, because for some mysterious reason, people are pooping a lot more than they used to. Then they came for our hand sanitisers, because suddenly hygiene is seen to be super important now. Then they came for our pasta, because people suddenly find carbs super attractive.
Now that the coronavirus pandemic is escalating to the point of insanity by the Great Unwashed Public, supermarkets are struggling to keep stock of key foodstuffs and toiletries.
I thought that maybe I should book my regular Saturday morning slot with Sainsbury’s Online and add all my regular, not-at-all-panic-buying quantities of foodstuffs (there’s only me – I don’t need much). Alas, there are absolutely no available slots for at least two weeks. Tesco is the same. Ocado put me into a waiting queue just to get to their home page:
(We do this kind of virtual queueing at work for one client who sells shoes – and at this point of time, nobody is going into a frenzy buying shoes mainly because they’re stuck at home, can’t eat them, sanitise their hands with them (unless they wear shoes on their hands for the next several weeks), or use the shoes to wipe their arse.)
That said, I have plenty of food to keep me going for several weeks, and assuming that the local shops don’t close, there shouldn’t – providing people are sensible (oh please be realistic, Martyn – of course they won’t) then things like bread and tinned something should be fine.
This ain’t Supermarket Sweep, people. It’s not about filling your carts with everything you can find. Just do a normal weekly shop, and nothing should run out as quickly.
You know the ending to The Day The Earth Stood Still in which the alien leaves us a warning to mend our ways? If I were that alien, I’d have had the Earth blown to smithereens. Humans are the worst. (Hopefully the dolphins could facilitate a mass evacuation of dogs, cats, birds and other decent animals before the Earth is destroyed.)
I work for an employer who is, thankfully, sympathetic to working from home. And especially during this period where keeping tabs on this coronavirus outbreak is a necessity. And whenever I work from home, I continue to monitor South Western Railway’s performance. Pretty much every single day there is some incident which brings about major delays to the network.
Over the past week there has been several train faults, signal failures, track circuit failures, and passengers taken ill. Some, like today, come in pairs (faulty train at Wimbledon – passenger taken ill between Clapham Junction and Surbiton). Or was it the other way around?
Yesterday I was due to work in the office, but as soon as I got to Woking there were problems with overrunning engineering works followed immediately by a train fault at Woking and a signalling problem at Vauxhall. So I turned around and went home.
It takes me between 90 minutes and 2 hours to get home “normally”, and up to 3 hours if there is major disruption on the network. This is to travel less than 35 miles from where I live.
All of this is absolute rubbish – and especially so in this time of the coronavirus. You don’t want to be stuck on a train with potential carriers – especially when they’re busy. When I was travelling on the Tube about a week ago, the trains were rammed-packed to the gills with people almost touching nose to nose. How is that going to contain this virus? It was made worse when there are signal/track problems on the Central line – which happened at least once during that week.
Public transport must do better, otherwise gas guzzling cars are going to be the only way to get to where you want to go in a reasonably reliable way. And we’re supposed to doing our bit for the environment.
(P.S. – I use stock photos now. I am that guy. Also: free with WordPress.com plan.)
“Oh good,” I thought to myself, “the trains are running normally. Storm Dennis hasn’t affected trains heading into or out of London Waterloo.”
Got to Woking station. Train fault around the Surbiton area.
It started off with the trains being about 10 minutes behind the regular service, then they started cancelling the stopping service to cater for all those wanting to head directly to Waterloo (see photo above). At that point I gave up and went to work from home instead.