The past couple of weeks have been somewhat challenging. About two weeks ago now, I became rather ill on Sunday – being sick and starting to get headaches. So I went to bed and practically stayed there for four days. I don’t think it was Covid-19, but I wouldn’t have been able to get a test even if I wanted to. Anyway, I’ve perked up somewhat since then, so I think all is well moving forward.
Virgin? Not me, I’m experienced – I’m a previous customer!
But before that had happened, I had placed an order with Virgin Media to get their M500 broadband – up to 500Mbs (actually a bit faster than that) down, 37Mbs up. I was paying Zen a few quid less to get a static IP (which I don’t really need these days) and 300Mbs (though with a better upload speed of 50Mbs).
I went with a self-install, given that I already had Virgin Media in the house a few times. Plus it’s the only network that’s likely to get me up to 1Gbs before anybody else – depending on what kind of investment VM has in this area. 500Mbs is the fastest speed I’m going to get for now.
Alas Mart and Phones
But signing up to Virgin Media wasn’t without difficulty. I went through the online set-up and completed all sections, including credit check, and once that was completed the entire order was submitted.
The bloody Virgin Media web server timed out, returning an Oops, Sorry! message and leaving me thoroughly pissed off. Thankfully, it seemed, the order was still in the basket and submitting that did the trick (without having to go through the rigmarole of completing the form again).
Although I received an acknowledgement of the order, I was a bit concerned that over the following days I didn’t hear from Virgin to confirm everything properly. So I gave them a call.
The phone number quoted in the email from Virgin Media doesn’t work. Essentially you’re put through to an automated voice recording that tells you that due to the Coronavirus, many of the call centres have closed – and that’s your lot. No other option.
So a quick internet search found a more general number (because Virgin Media’s web site has been redesigned as part of the Covid-19 to make it very much harder to find a phone number and forces you to use their online services which aren’t helpful at all). So I gave that a call.
One hour later of being on-hold, I was put through to a very nice lady (not operating out the UK, however) and we went through the problem – the order was there, but incomplete. So we continued through it – and I managed to save a bit of money too. By taking out the basic phone line (which includes Talk Weekends) and a Virgin Mobile SIM only package (which I’ll use for my EE iPad Pro whose contract runs out next month) – it reduces the overall cost to £47.50 – a saving of around £12 against my Zen G.Fast 300Mbs line.
The self-install kit would arrive one day later than what was arranged with the “online” order, and everything was good to go. What I got when it did arrive was a reasonably sized box containing the Superhub 3, an isolator cable that’s supposed to be plugged into the wall socket and the Superhub, and power brick.
I’m not your Cable Guy
Now, I don’t have a wall socket. I have a cable that’s been run in from the outside VM box, and it features a male connector. The isolator cable provider is male to the wall socket. Well, that won’t do!
Thankfully I kept the previous cabling from 2018, and this is what I did:
Initially I plugged the isolator cable into the end of the TRIS-1002L unit, and it works – but then again, I thought it seems silly to have two isolators put together like that. So I reached out and got the TV/broadband splitter:
There’s a good chance I may go for the VM TV down the road once they’ve phased out their Tivo boxes – some very interesting developments appear to be on the horizon which may give Sky TV a run for their money. But I can’t do anything for another year anyway.
But the cabling works just fine as is. The Virgin Media network found the hub just fine and everything came up within around 15 minutes. Testing the default configuration demonstrated the speeds possible, and all looked good, so I put the hub into modem mode for use with my existing AmpliFi router (which means I don’t need to reconfigure my Wi-Fi or ethernet set-up for every connected device). It’s interesting that although I use an entirely different subnet from the VM router, I can still access the VM hub via http://192.168.100.1.
One initial problem I did encounter was that initial speeds via the AmpliFi network were scatty – very scatty. I found that by rebooting my Netgear switch, everything sprung into life. Maybe stale traffic on the network was causing all manner of crap which was slowing things down. I don’t know.
When plugging the Xbox One X in (via the AmpliFi router itself), I found that I had to reboot the AmpliFi because one night (ironically when I first started writing this post), the entire network went down. At first I blamed Virgin Media, but no – it wasn’t that. Rebooting the AmpliFi router did the trick. Speaking of which, I’m entirely convinced iOS/iPadOS’ Wi-Fi Private Addresses is a good idea when using AmpliFi as I had enormous problems with Apple’s HomeKit until I had to turn Private Addresses off.
But since then, with my MacBook Pro on ethernet, I’ve achieved some amazing speeds:
When iOS 14 came out, the entire broadband connection was maxed out and it downloaded the entire update in less than 30 seconds. In normal use, the connection does fluctuate as not all internet connections are equal, one is competing with others with endpoints, etc. But generally it does perform better than my old Zen broadband and for £12 less per month, I am very happy.
If Virgin Media should roll out the 1Gbs connection to my area, I may well consider it – though Virgin Media’s faux pas with the Superhub 4 is that it only contains 1Gbs ethernet ports, allowing only a maximum of 974Mbs. Maybe the next revision of the Superhub 4 should come with 10Gbs ports as standard.
Next up: The Apple Watch Series 6 (size 44 Blue Aluminium Case) – a review.
Just a friendly reminder that I retain copyright in all photos used in this post, and any unauthorised public use of these photos is strictly prohibited. If you want to use them on your own site, marketing or elsewhere – please get in touch.
Part One of Two
I’ve been sorting through my photo library on my Mac. I use Apple’s Photos app to manage and arrange all my photos – storing them all locally on my MacBook Pro (4Tb) as well as on my iPhone (512Gb) and iPad Pro 2018 (512Gb).
I constantly backup the local files (backing up iPhone and iPad directly to the Mac so that photos there are also backed up) to ensure that if iCloud Photos Library does something nasty, I can retrieve all 11,600+ photos and videos I’ve been collecting since the turn of the century (2000).
Doesn’t feel strange to say “turn of the century”? Hmm..
Anyway, I’ve just organised all my photos by camera type. And boy, there are a lot of camera types here!
I’ve gone through more phones than most people have had hot dinners. Occasionally I’ve bought the phone outright (and then sold on), sometimes on contract. But also mixed amongst that lot are a few decent cameras such as: Sony DSC-RX100M3, Sony DSC-RX100M5, Canon EOS 50D, Canon EOS 700D, Canon Powershot G5 and the Fujifilm FinePix S3300.
The following image shows the albums organised by camera model. The numbers underneath indicate how many photos and videos exist in each album. Note that some thumbnails are obscured to protect privacy. The numbers under the thumbnails represent the number of photos in each album.
Well, I was wrong. And it kind of makes me happy that I was wrong. Apple will be going through another major architecture change for the Mac range of computers – even in the face of the pandemic and economic downturn. But after watching the the World Wide Developer Conference 2020 (WWDC 2020), I am somewhat more optimistic than I was.
I like how they demonstrated all the apps, including Microsoft Word and Excel, alongside Adobe Photoshop, all running natively on Apple’s A12Z Bionic processor running macOS Big Sur (yes, sir, yes, sir, three bags full, sir), and the system didn’t flinch once. This is the same processor used in the iPad Pro 2020. And they demonstrated a triple-A game running with Intel x86 code translation, performing admirably well. What’s interesting is that these new Macs will be able to run iPhone and iPadOS apps natively. It’s genuinely nice to see a build once, run everywhere platform.
I’ve been down the Mac transition route before – my trusty work G4 to an Intel Core 2 Duo. It was pretty painless, though some apps were left behind because the developer didn’t want to update or couldn’t update for whatever reasons. But ultimately we came through with relatively few scratches and we’ve had a good long run with Intel and the x86 architecture.
The biggest question mark in the whole thing is how well Windows is likely to run through their virtualisation system. We saw Parallels, a VM system for the Mac run Debian 10 just fine, but Windows was not mentioned at all. It may be the biggest casualty in this transition, which could piss off a number of developers that work across Mac, iOS, Windows and Linux. Maybe more details will be forthcoming about how Windows and VM will work with the A-series processors. If at all.
It’s interesting to note that after 20 years, macOS gets a major revision change and becomes 11. Yes, they finally cranked it up to 11.
I love what Apple are doing with iOS and iPadOS in terms of improving usability – especially with widgets embedded directly within the home screens. macOS Big Sur gets a major cosmetic change as well as architectural change, of course.
I won’t be able to afford a new Mac for a good 3-4 years, and unless this change introduces some major price discounts, the spec I’m using is not something I’m likely to be able to personally afford again for a long time. The resale value of my MacBook Pro is going to be affected, obviously, given the Intel Mac is given a commuted death sentence.
But the people that have spent over £10-50k on Mac Pros which only very recently were updated as late as 2019 were always going to be the people who were really going to be miffed. Thankfully Apple expects the transition to take two years (for the whole range of Mac systems, I presume), but will be supporting macOS on Intel Macs for a good more number of years (probably at least 5, I’d have thought).
It’s certainly a start of an interesting new era of Macs, and indeed, the whole Apple ecosystem. But what will the likes of the EU (which is currently going after Apple for their App Store) make of an entire closed loop system – and what about the right to repair? Interesting times indeed.
There’s a LOT of hype going around that Apple intends to announce the switch from Intel processors to their ARM-based A-series processors for the Mac line of laptop and desktop computers. There are plenty of reasons for doing so – including complete control of the silicon and working to Apple’s own time frame rather than that of a third supplier (e.g. Intel).
.. we’re still in the middle of a worldwide pandemic which isn’t slowing down significantly yet (indeed, it’s getting worse – and I trust the WHO a lot more than the blathering jibber jabber from the UK government and the constant lies and deceit from Trump). People are still getting sick. The economy is doing badly, and it’s going to take years to recover. People are either furloughed or have been made redundant. If we get a second wave and have to go into a series of lockdowns again – this is only going to cause more frustration and loss of income.
Is now REALLY the time to introduce a whole new architecture on the desktop? Sure, for most developers that have moved to Swift, this shouldn’t cause too many problems. But if A-series Macs are announced on Monday, we still don’t know how much the development kits are going to cost, what kind of support developers are going to get for them over the coming months (consumer support from Apple isn’t great right now – taking far longer than usual), when the new A-series Macs might be introduced and what models will get the A-series CPU treatment first, etc.
I think it’s going to be tough enough as it is just to get the new Xbox Series X and Playstation 5 consoles out the door later this year. Everything is so uncertain.
Even the iPhone 12 is said to be launching at least one month later than usual. For me, I don’t see much reason to upgrade – at least not for the cameras at least – since I’m stuck at home at the moment and there’s really not much reason to take photos of anything. 5G? That ain’t going to be happening around where I live for some time. Don’t use it much while I’m at home unless the main broadband starts playing up, or I need another connection to test web sites I’m working on. But 5G is not something I particularly need or want right now. What does interest me more this year is the Apple Watch, which has been an incredible device ever since it launched and improved leaps and bounds with every generation.
If A-series Macs are getting the go ahead, what happens with all the recently updated Macs such as the 16″ MacBook Pro which has a new $800 GPU option which essentially gives it close to 2x the graphics performance of the highest end model from the end of 2019. If a whole new iMac design is announced on Monday, that’s surely going to have Intel CPUs? Apple is still tweaking the Intel platform. Thus how long is Apple actually going to support the Intel platform for – and especially for those that can afford to fork out for the super expensive Mac Pro and iMac Pro models if they’re going to be heading over to the ARM architecture? How long is it going to take for Apple to get the A-series processors up to those levels of performance?
In these uncertain times, it’d be nice to keep things somewhat certain until the world has managed to get this bloody virus under some form of control. An entire architectural change is not what’s not needed immediately – it could stand to wait a year or two first.
I have recently bought the single biggest mechanical hard drive I have ever owned, or want to own. The reason for this is simple. Apple’s Media Services is a state of flux, dithering between downloads and streaming. It sells movies that you can stream from any of your Apple devices. Anywhere. Anytime. Going where there is no internet? Download it!
Surely Apple doesn’t expect you to download ALL your movies and TV shows – it takes up so much space?! With internal drives for MacBook Pros costing up to £2k for 8Tb, nobody is going to have all that money to keep their digital movie and TV collection on their Mac, safe and sound?
Apple recommends that you download your purchases because they told me (but they never make it clear in any of their advertising, nor through the user interfaces of their online stores) that titles can be pulled from the local iTunes store for a variety of reasons and unless you’ve downloaded your purchase, you’ll lose it forever. This, despite people buying digital content and streaming content directly from Apple’s servers – as this is the easiest way, and indeed, the way it was designed to be so. Rarely does a computer enter into the whole purchase thing. Got an Apple TV device? Just buy straight from your armchair. Buy from your iPhone or iPad. Easy.
Apple iTunes Store movie purchases are only downloadable up to HD quality only. Any advertised features such as 4K and iTunes Extras cannot be downloaded – they’re streamable only.
Still, I have nearly 500 movies in my collection which would be a considerable pain in the arse to store as physical media in the small house I live in. So I really ought to back up everything I got. Having something is better than nothing.
I looked at a number of options:
NAS device with at least 8Tb capacity, in RAID 1 configuration to ensure that both drives are mirrored simulataneously in case one drive fails.
Multiple WD Passport bus-powered 5Tb drives, splitting movies and TV shows across each device, and backing each one up to Amazon’s S3 Deep Glacier which charges just $1/Tb per month.
Single big drive, along with multiple WD Passport bus-powered drives to back up movies and TV shows separately as a backup.
The problem with the NAS device is that the enclosure alone is pricey. And that’s without any disks. Add the disks and it becomes very expensive. And the disks themselves are not going to be fast. So copying nearly 4Tb of data off the WD Passport 4Tb bus-powered, 5,400RPM drive I was using to back up everything was not going to be fast.
I looked at the Western Digital MyBook Duo range of drives, eyeing up a massive 24Tb beast. The advantage here is that the drives are WD Reds which are best designed for long term use, plus with the MyBook Duo enclosure, you can swap the drives out easily – and even upgrade. Downside was that the enclosure is plastic, plus there were many reports of it overheating as a result of that (though these reports go back to 2017/2018), and it was noisy. Plus they wanted £530 for it. And the disk performance wasn’t exactly great, either.
I started looking at Western Digital’s new WD_BLACK range. These are designed primarily for gamers, incorporating fast storage and plenty of capacity. What really caught my eye with the WD_Black D10 Game Drive for the Xbox One: 7,200RPM 3.5″ drive rated up to 250MB/S and a USB 3.2 gen 1 interface. The drive can be positioned horizontally (it has rubber feet) or vertically (comes with a stand).
Interestingly, the type of drives installed in these units appear to be datacentre-grade drives that are typically found in servers (Ultrastar DC 500 series drives, apparently). This means that they will keep up with demanding performance from reading/writing, and for a long time. And it was a bargain at £262. The only downside is that the drive comes with a 3-year limited warranty rather than the Ultrastar’s typical 5-year warranty.
So I bought one. Plus it came with 3 months Xbox One Game Pass Ultimate, so that’s extended my subscription to February 2021 (in case anybody’s wondering: the Xbox One Game pass is very much worthwhile if you’re an Xbox owner).
And I absolutely love the drive. The downside was that the WD Passport drive was so slow in transferring data, it was quicker to download the whole 4Tb from Apple’s servers. That took 2 days. But the drive performance is indeed excellent, reaching up to around 215MB/S write and 235MB/S read during my own tests.
Apple’s Apple TV app on macOS Catalina is a massive pain in the arse, however. It’s so fragile about where data is stored. Get something every so slightly wrong and you’d need to download the movie/TV show again even if it exists on the filesystem. As I don’t have the drive going all the time, I created a new library by pressing the Option key down when opening the Apple TV app. I created a new library on the external drive and downloaded everything from there. The Mac and the drive were on for two solid days, and the D10 drive never once felt hot. Warm, yes, but never hot – and this is in the horizontal position.
What I need to remember is if I want to use the Apple TV app when the external drive is off, I need to press Option whilst opening the app to select the local internal SSD library. However, Apple TV seems very insistent on holding on to an internal database file which results in this:
and the only way to get around is to determine the process ID of whatever is holding onto the TV library database and kill it off:
which then allows me to open the other library. I’m not sure what effect killing off the process like that has on the internal Apple TV library, but so far I’ve found no ill effects. But it does suggest that maybe Apple needs to spend a bit more time working on closing files when the application closes..
So the drive is proving itself worthy. But isn’t it a single point of failure? Yes. But I intend to buy another one and clone this drive to it, keeping the second drive as a backup. And maybe later down the road, getting a MyBook Duo or NAS as an additional backup. Speed won’t matter too much, and it’ll just sit in the corner being idle for large amounts of time.
Speaking of backups, Apple’s Time Machine has become a massive pain in the arse, and I’ve stopped using it. In its place I’m using Acronis’ True Image 2020 which is so much faster, provides versioning and tidying up of versions older than X days/months old. It backs up to the 12Tb drive, naturally, and gives me plenty of space for a good while alongside the media library.
I realise that I’m starting to sound like a broken record at this point, but being able to easily back up, retain and watch movie and TV purchases from the iTunes store is important to me – and it should be for anybody who regularly uses the iTunes store.
I’m struggling to understand Apple’s approach to how it stores and manages music, movies and TV show purchases through the iTunes store. Apple is actively promoting the iTunes Store’s ability to buy and watch purchases everywhere because it stores everything you purchase on its own servers.
But they have the right to remove content at any time and strongly advocate that you need to download it so you can keep your purchase. However, with that comes some major disadvantages: you lose 4K and you lose iTunes Extras if they come with the film. It takes away a lot of the features that attract people to the platform (name me any other online video retailer that offers audio commentaries and featurettes). Apple needs to significantly improve in this area because it’s not inspiring consumer confidence in cloud computing and services if content you’ve bought is removed without knowledge or compensation, leaving either nothing or significantly less than what you bough. Cloud computing something Apple is keen to increase its interest in, especially after it’s been revealed that Apple has gone on a hiring spree.
To avoid you having to go through my previous rambling rants, I’ll summarise the key points here as I understand the situation:
Apple can remove any music, movie or TV show title you’ve purchased from your library at any time, for any reason. The most likely explanation is the ownership of copyright has changed rights owners and Apple hasn’t been granted permission to continue selling that title. Apple doesn’t give any notice if this happens. Nor are you entitled to any kind of refund or compensation. Then again, it’s also possible that you could potentially still access your purchase. In summary: it’s effectively completely random as to whether you keep your purchase with all its features to stream or download from Apple’s servers. You might keep a title forever, a week, a month, a year, 5 years, 10 years. You just don’t know.
Apple recommends downloading and backing up your purchased media content. Music purchases are DRM-free, usually small, and this is usually no problem for the majority of people to keep backups of their music files. Movies and TV shows, on the other hand, are large, multi-gigabyte files which are DRM protected, meaning that this restricts playback to your Apple account and devices that you own. iPhones, iPads, Macs and Windows machines can playback downloaded movies and TV shows. If they’re not downloaded, they’re streamed from Apple’s servers. iTunes Extras after the 10th July, 2014 are streaming only and cannot be downloaded. 4K content is streaming only, restricted to certain devices, and cannot be downloaded. So they cannot be backed up.
Apple TV HD and 4K devices are streaming devices only. iTunes purchases are not officially supported being accessed from NAS devices. Home Share doesn’t seem to support a new movie/TV show container format that I’ve found which is being used for newer titles in the iTunes Store. AirPlay should be used to stream to an Apple TV device from an iPhone, iPad and Mac/Windows machines if the title is not available anymore from Apple’s servers. Again, a reminder: you will lose access to 4K (if it was offered in that format) and iTunes Extras if the film is pulled from Apple’s servers. Your movie download only consists of the HD movie (or SD if not available in HD).
iTunes purchases downloaded to iPad and iPhone are not backed up if the device is set to only backup to iCloud. You’d need to connect your device to a computer running iTunes and macOS Catalina and back up the entire contents of the device there.
It should be noted that the terms of Apple’s Media Services are extremely ambiguous (for example, streaming is barely mentioned – just “redownloads”) and in my initial dealings with Apple Support, it feels as if they’re making excuses on the spot to get around their flawed and consumer unfriendly policies.
So, with regards to not being able to play newer iTunes movie purchases through Home Share (to test backup strategies), I reached out to Apple Support on a separate ticket and used examples such as Warner Bros. Birds of Prey, Lionsgate’s Knives Out and Warner Bros. Joker. All recent films, and all appear to use a new container format (HLS) when downloaded from the iTunes Store to a computer via the Apple TV app (on macOS Catalina). I discuss the symptoms on my previous post.
Apple Support and I have had some interesting conversations about this – nearly 90 minutes spent on the phone. The first revelation is that Apple does not officially support Network Attached Drives (or NAS). So if anybody is using Synology or similar NAS tech to share media libraries with an Apple (TV) device – Apple won’t support you.
The second was that AirPlay is the recommended method by which to play this type of content to the Apple TV. From your Mac, iPhone or iPad, you start playing the content and select the AirPlay symbol, select the device you want to stream it to, and it starts playing there.
The trouble with downloading content to an iPad and iPhone is the limited space available, and you’d still need to back the whole device up to a computer (Mac or Windows) to be able to backup any purchased media content because it won’t be backed up to the iCloud.
So what you really need to back up your movies and TV shows is a Mac (I can’t speak for Windows too much because I have no idea at what state it has move on from iTunes and transitioned to separate apps like the Mac) – but you need to either download the entire library to your Mac’s internal SSD/HD, or to an external drive. If the latter, you’d have to find your own way of ensuring that you have backups of that drive. Apple recommends using Time Machine to back up the Apple’s internal drive(s), though (again, see previous post) – this doesn’t always yield favourable results and I had to rely on the Apple cloud to restore everything for Apple Music. I only hope it was because of the separation of iTunes and library folder layout which was the problem (dramatically different layouts when I compared my Time Machine backup to that of the new Apple Musics app).
Note: Any iTunes Extras content made after 10th July, 2014 cannot be downloaded – it’s streaming only. So if Apple pulls the plug on a title, you’ll only have access to the file(s) containing the movie (up to HD quality only).
What Apple told me about the HLS container files is that it’s possible that the DRM is preventing playback on the Apple TV device via Home Share. If so, that’s crazy – especially as I’m using an all Apple ecosystem. And that this is not a bug. Regardless of whether it is or isn’t (I say isn’t), it seems that me that Home Sharing could be for the chop in a later tvOS/macOS. If it’s not able to handle these new container formats, it makes future iTunes purchases impossible to play via Home Share. Obviously one would use the Apple cloud service to stream in all cases where possible – but if Apple removes the content (without notice), you’ll be forced to use the method described above.
UPDATE (19th May, 2020) – the issue of the HLS package download can be resolved by going to Preferences->Playback in the Apple TV app in macOS Catalina and ensuring that Download Multichannel Audio and Download HDR when available are both unticked.
I’ve still yet to hear back from Apple why this has to be done, and why Apple TV devices can’t see the HLS format (and what good does it do anyway if the download has no effect whatsoever).
I’ve asked Apple Support to continue investigating and raise this accordingly with the technical engineering teams responsible. But I still say that Apple needs to keep all previous iTunes Store purchases on Apple’s servers even if the seller has pulled the title from the Apple platform – unless it is a genuine mistake by the seller, and then compensation needs to be organised accordingly. I don’t care about the legalities of this – and neither should the average consumer – we shouldn’t care about what licenses or agreements Apple has with their sellers. Keep the purchases on Apple servers indefinitely!
Downloading and managing files is the very least thing I want to be doing – I chose Apple because the process of purchasing and watching movies and TV content across multiple devices using their servers is quick and convenient. When you start to bring in backups (and only half-arsed backups at that due to the strange download/streaming hybrid Apple has found itself in), it becomes inconvenient and you see the cracks in the system that Apple has spent decades building up.
It also has to be said that we really need better consumer law surrounding digital content and protecting consumer purchases – especially if it’s being stored in the cloud.
Well, pretty much. They wash their hands of any responsibility, pocketing your money without a clear and concise method of allowing customers to back up their purchases, and without retaining the full feature set (essentially the 4K element and any iTunes Extras if they come with them).
The senior advisor at Apple keeps referring to the right to cancellation, but this isn’t the case at all. I did not cancel. Apple (and remember my contract is with them, not the studio or distributor) took my money for a purchase, not a rental, and then removed the film from its servers without any notice, or refund or partial refund. This insist everybody should be downloading their purchases.
So what if I did download all movies? Can I play my entire iTunes/Apple TV library through Home Sharing?
I decided to enable Home Sharing on my MacBook Pro (which has moved from the apps into System Preferences -> Sharing -> Media Sharing). I’ve downloaded a number of films that I think could be at risk from being removed from Apple’s stores by the distributor for whatever reason. And to that, I added the most recent Warner Bros. film, Bird of Prey, which is offered with iTunes Extras and – more importantly for my test – 4K/HDR. According to Apple TV’s app, HDR download is actually supported!
This is what I can see in the Downloads section of my Apple TV app on macOS Catalina:
Note that you’ll see two copies of Amelie there. Two reasons for this that I can ascertain. The first is that the Apple TV app on macOS Catalina is utterly bloody useless. I was quite panicy that Amelie had been removed. Turns out that’s not the case, but the Apple TV store itself didn’t think it was the same version I had already purchased and downloaded, so offered it for me to buy. Which I did. And that’s when I found out that I’ve bought exactly the same content twice. No safeguards at all.
Anyway, when I went and enabled Home Sharing on the Apple TV (which is the 4K device, and running the latest non-beta version of tvOS), I see all the regular HD content, but not Birds of Prey. Surely logic dictates that although I cannot download the 4K version of the title, the Apple TV should still see an HD version of it? Well, it can’t. It sees nothing.
The files for Bird of Prey are definitely sitting on my Mac:
Yet my copy of What We Left Behind, an excellent documentary on Star Trek: Deep Space Nine, is available. That’s available in 4K on the Apple TV if I play it directly from Apple’s servers. Via the download on Home Sharing, it will only play in HD. The downside is that the iTunes Extras are missing. So no, you cannot make adequate backups of your movies, Apple.
Apple’s iTunes/Apple TV store (whatever the hell they call it these days) is massively misleading. The “advice” I’ve received from Apple’s support is both wrong and deceptive.
I’ll tell you something else about Apple and backups: when macOS Catalina came on the scene, removing iTunes and replacing it with separate apps, I struggled substantially to get my music library working with a new Mac. Something between iTunes and Apple Music had changed which meant there were syncing issues with the Apple Music subscription. I tried manually importing the music files. I tried restoring a Time Machine backup. No joy. In the end, I had to rely on the music in Apple’s cloud to download and use that as the backup moving forward.
(Well, more of a mugging than a robbery, I suppose)
Yesterday evening I was looking for something to watch. Something I hadn’t seen in a while. I was sure I had purchased it, but according to the Apple TV app running on macOS Catalina 10.15.4.1, it wasn’t able to find it when I did a search.
But I did find it within my library when sorted alphabetically. Phew! It just looked as if Apple was no longer selling that particular title. But at least I could stream and download it. That title was Jean-Pierre Jeunet’s MicMacs, a wonderfully comic French film about the arms industry (got to love the French sense of humour!).
But I decided that I’d leave it until I’m off on holiday next week when I can really start binging on movies (many of whom were purchased via Apple’s iTunes store recently) – I’ve got:
Once upon a Time in Hollywood
Birds of Prey
as well as a few older titles that I’ve not seen in a while that were on sale.
While I was reminiscing over Sylvain Chomet‘s The Illusionist (which is based on an unproduced Jacques Tati script, and was directly responsible for me falling in love with the city of Edinburgh and have not regretted it since), I thought about his other film, Attila Marcel. I hadn’t seen that for a very long while, and thought it’d make for a good evening’s viewing.
Like MicMacs, I couldn’t see it in Apple TV’s search function. What was worse: I couldn’t see it listed alphabetically in the library either. Yet I was damn sure I bought it on iTunes.
Thankfully Apple keeps all orders and invoices going back many years – though they could consider introducing a text search function within the Apple TV and Apple Music apps to make it easier to find particular titles – otherwise it’s you need to do a LOT of scrolling. That, plusan export function for any and all invoices as CSV or Excel format.
I managed to find the original order/invoice:
So that confirms I wasn’t going stark raving mad (entirely possible during this lockdown phase). Tried to go through the usual route of reporting a problem with Apple, but the order was so old. I managed to set-up a generic support ticket with Apple Support. After an hour or two I got a reply:
It’s important to note that I quoted the original order ID when establishing contact. I replied to say that I’ve never hidden any purchases and gave them a screenshot to prove there was nothing being hidden. I then received the following:
“The content provider decided to stop selling their movie on our platform, and either we don’t have the file or are not allowed to give it out – even if you’ve purchased it.”
Where it gets unnecessarily complicated is that Apple sells the Apple TV 4K device which has limited storage – 32Gb or 64Gb. They also sell the iPhone which has a maximum storage capacity of 512Gb. They also have the iPad which goes all the way up to 1Tb. My entire Apple TV/iTunes library sits in around 1.75Tb. And until recently my MacBook Pros have only had a maximum of 1Tb of internal storage – and half of that was being used by Apple Photos and project work.
The entire point of buying from the likes of Apple is to make it easy to access and view my film collection (haha, I’m trying to find another word for collection as it’s not really such if some swine can just come along remove stuff from it at any time without my permission or notice) via the Apple TV device, my iPhone, my iPad or my MacBook Pro.
In the UK, the fair use law prevents us legally from ripping content from physical media that we’ve purchased. Apple seems the best option – especially as they generally give you a similar set of extra features content that you’d find on a DVD or Blu-Ray release.
Now, even if I download all ~4Tb of my content to my Mac and back that content up either to the likes of Backblaze or an external hard drive or NAS, I cannot download the 4K version of the film, nor the iTunes Extras content. Then we have issues of presenting films that have been removed from iTunes like Attila Marcel to the Apple TV, iPhone and iPad. There are options for this:
AirPlay (think Google’s Chromecast)
Home Share (sharing media library direct from Mac or NAS)
But this isn’t a consistent or nice experience – something that Apple does so very well in almost all other areas of the business.
Why Apple doesn’t inform you of any content that’s about to be removed from your library?
Apple has seriously screwed the pooch because there is a difference between download and streaming, which is the heart of the matter here (and especially so with the Apple TV device). I keep the movies in their “cloud” to save space and to be able to stream because I generally always have the bandwidth to do so. There is very little need for me to download an entire movie. I think this applies to the vast majority of Apple’s customers, too. This hybrid download/streaming system is an utter mess.
Apple’s own storefront web site makes absolutely no mention that content can be withdrawn. This is what it has to say (at the time of writing, 5th May 2020):
“Buy. Rent. Watch. All inside the app. Welcome to the new home of thousands of films, including the latest blockbusters from iTunes. Now you can buy, rent and watch, all from inside the app — as well as watch everything you’ve previously purchased from iTunes.”
But Apple has done a Hitchhiker’s Guide to the Galaxy style maneuver. To quote from the book written by Douglas Adams, who was a big fan of Apple:
“But the plans were on display…” “On display? I eventually had to go down to the cellar to find them.” “That’s the display department.” “With a flashlight.” “Ah, well, the lights had probably gone.” “So had the stairs.” “But look, you found the notice, didn’t you?” “Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”
The search for Apple’s Terms of Service in a nutshell
Apple’s Terms of Service (which, strangely, I found only through a third party web stite) only stipulate redownloads, NOT streaming – which is how I use iTunes/Apple TV content. Again, we’re back to the problem which is a legacy hangover from the early days of iTunes where you had to download everything to be able to watch it. Then the iPhone, the iPad and Apple TV came along. Especially the Apple TV which MUST stream the content.
You may be able to redownload previously acquired Content (“Redownload”) to your devices that are signed in with the same Apple ID (“Associated Devices”). You can see Content types available for Redownload in your Home Country at https://support.apple.com/en-gb/HT204632. Content may not be available for Redownload if that Content is no longer offered on our Services.
Associated Devices Rules (except Apple Arcade): You can have up to ten devices (but only a maximum of five computers) signed in with your Apple ID at one time. Each computer must also be authorised using the same Apple ID (to learn more about authorisation of computers, visit https://support.apple.com/en-gb/HT201251). Devices can be associated with a different Apple ID once every 90 days.
Associated Devices Rules for Apple Arcade: You can have up to 10 devices signed in to Apple Arcade per Family member at one time. Devices can be associated with a different Apple ID once every 90 days.
Redownloads vs streaming – nowt mentioned about streaming, necessary for Apple TV
The link in the above only mentions general availability of Apple Media Services. It does not mention the conditions in which content may be removed (and event then, only referring to downloadable content), nor that you will not be notified that the content is no long available.
i. Availability of Purchased Digital Content. Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions or for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming.
Amazon’s Terms for “buying” digital movie or TV content from them – this is very clearly set out: don’t use them for buying film or TV content.
Amazon have made it very clear anything you “buy” from them can vanish at any point. That they don’t have to give you any notice. That they owe you nothing if this occurs. Apple’s terms are more ambiguous because it merely states “redownloads”. Yet the service is primary a streaming service; downloads are a legacy from when iTunes first started when streaming wasn’t available and which just happens to be convenient these days for going offline (for travelling).
Why Apple doesn’t offer an immediate refund or compensation if content is removed – people make the assumption that if you purchase something from these services, they have access to it indefinitely. There’s no big massive asterisk next to the purchase button warning you about Apple or the content provider’s ability to remove the film from your cloud library. It should not be considered an extended rental. If you buy a physical CD, DVD or Blu-Ray – you don’t have somebody turn up at your doorstep from the shop that sold it to you and demand it back because their supplier no longer sells to them. Just because something is intangible should not bring about Houdini style hijinks.
Why Apple hasn’t thought about and solved this problem already? There have been sporadic reports of content being removed from people’s libraries since at least 2013.
If Apple can’t sold this problem technically, then why doesn’t it try to resolve this through its significant legal resources and the major film studios and distributors? If Apple truly is a consumer champion, dedicated to the likes of privacy et. al, it needs to be seen doing a heck of a lot more for protecting consumer’s rights. (Ironic, given the whole right to repair fiasco which is stil ongoing.)
There are plenty more articles about this, but the point is that in an age where we’re relying more and more on cloud services (including storage), it seems highly unreasonable for Apple to expect us to download every single title we buy from them and keep it somewhere local.
I’ve reach out further to Apple Support and Tim Cook to see what they have to say on the matter and have asked them what they intend to do in the future to protect consumers’ purchases. Apple needs to resolve its issue with the legacy iTunes stuff because it’s now becoming a major problem. Until then, I’m extremely damn nervous to buy anything more from the Apple TV/iTunes store knowing that at any time a content provider can pull the plug just like that.
I’d reach out to Metrodome who distributes (or at least did) Atilla Marcel and ask them what the bloody hell they’re playing at, even though my contract for the purchase is with Apple. But they went into administration in 2016. Maybe the rights reverted to Pathé? Though this doesn’t explain why it has taken this long for the title to be removed from iTunes – I’m pretty sure it was still there at the end of last year (2019). In any event, Amazon’s Prime Video has the title to rent or buy. I may reach out to Pathé and ask them what the hell THEY’RE playing at – especially as there a good number of titles from them happily existing on iTunes that I “own”.
Apple, live up to your creed: Think Different. Yet just don’t think different – do something!
BTW, when the BBC Store closed down, I had around £150 worth of purchases refunded to me in its entirety by BBC Worldwide PLUS a voucher for Amazon which could be used to buy physical or digital content by way of an apology. More companies – especially Apple – need to take note.