Well, I was wrong. And it kind of makes me happy that I was wrong. Apple will be going through another major architecture change for the Mac range of computers – even in the face of the pandemic and economic downturn. But after watching the the World Wide Developer Conference 2020 (WWDC 2020), I am somewhat more optimistic than I was.

I like how they demonstrated all the apps, including Microsoft Word and Excel, alongside Adobe Photoshop, all running natively on Apple’s A12Z Bionic processor running macOS Big Sur (yes, sir, yes, sir, three bags full, sir), and the system didn’t flinch once. This is the same processor used in the iPad Pro 2020. And they demonstrated a triple-A game running with Intel x86 code translation, performing admirably well. What’s interesting is that these new Macs will be able to run iPhone and iPadOS apps natively. It’s genuinely nice to see a build once, run everywhere platform.

I’ve been down the Mac transition route before – my trusty work G4 to an Intel Core 2 Duo. It was pretty painless, though some apps were left behind because the developer didn’t want to update or couldn’t update for whatever reasons. But ultimately we came through with relatively few scratches and we’ve had a good long run with Intel and the x86 architecture.

The biggest question mark in the whole thing is how well Windows is likely to run through their virtualisation system. We saw Parallels, a VM system for the Mac run Debian 10 just fine, but Windows was not mentioned at all. It may be the biggest casualty in this transition, which could piss off a number of developers that work across Mac, iOS, Windows and Linux. Maybe more details will be forthcoming about how Windows and VM will work with the A-series processors. If at all.

It’s interesting to note that after 20 years, macOS gets a major revision change and becomes 11. Yes, they finally cranked it up to 11.

Mac OS XI?
Yes, sir, no sir, three bags full, sir – macOS Big Sur

I love what Apple are doing with iOS and iPadOS in terms of improving usability – especially with widgets embedded directly within the home screens. macOS Big Sur gets a major cosmetic change as well as architectural change, of course.

I won’t be able to afford a new Mac for a good 3-4 years, and unless this change introduces some major price discounts, the spec I’m using is not something I’m likely to be able to personally afford again for a long time. The resale value of my MacBook Pro is going to be affected, obviously, given the Intel Mac is given a commuted death sentence.

But the people that have spent over £10-50k on Mac Pros which only very recently were updated as late as 2019 were always going to be the people who were really going to be miffed. Thankfully Apple expects the transition to take two years (for the whole range of Mac systems, I presume), but will be supporting macOS on Intel Macs for a good more number of years (probably at least 5, I’d have thought).

It’s certainly a start of an interesting new era of Macs, and indeed, the whole Apple ecosystem. But what will the likes of the EU (which is currently going after Apple for their App Store) make of an entire closed loop system – and what about the right to repair? Interesting times indeed.

There’s a LOT of hype going around that Apple intends to announce the switch from Intel processors to their ARM-based A-series processors for the Mac line of laptop and desktop computers. There are plenty of reasons for doing so – including complete control of the silicon and working to Apple’s own time frame rather than that of a third supplier (e.g. Intel).

BUT..

.. we’re still in the middle of a worldwide pandemic which isn’t slowing down significantly yet (indeed, it’s getting worse – and I trust the WHO a lot more than the blathering jibber jabber from the UK government and the constant lies and deceit from Trump). People are still getting sick. The economy is doing badly, and it’s going to take years to recover. People are either furloughed or have been made redundant. If we get a second wave and have to go into a series of lockdowns again – this is only going to cause more frustration and loss of income.

Is now REALLY the time to introduce a whole new architecture on the desktop? Sure, for most developers that have moved to Swift, this shouldn’t cause too many problems. But if A-series Macs are announced on Monday, we still don’t know how much the development kits are going to cost, what kind of support developers are going to get for them over the coming months (consumer support from Apple isn’t great right now – taking far longer than usual), when the new A-series Macs might be introduced and what models will get the A-series CPU treatment first, etc.

I think it’s going to be tough enough as it is just to get the new Xbox Series X and Playstation 5 consoles out the door later this year. Everything is so uncertain.

Even the iPhone 12 is said to be launching at least one month later than usual. For me, I don’t see much reason to upgrade – at least not for the cameras at least – since I’m stuck at home at the moment and there’s really not much reason to take photos of anything. 5G? That ain’t going to be happening around where I live for some time. Don’t use it much while I’m at home unless the main broadband starts playing up, or I need another connection to test web sites I’m working on. But 5G is not something I particularly need or want right now. What does interest me more this year is the Apple Watch, which has been an incredible device ever since it launched and improved leaps and bounds with every generation.

If A-series Macs are getting the go ahead, what happens with all the recently updated Macs such as the 16″ MacBook Pro which has a new $800 GPU option which essentially gives it close to 2x the graphics performance of the highest end model from the end of 2019. If a whole new iMac design is announced on Monday, that’s surely going to have Intel CPUs? Apple is still tweaking the Intel platform. Thus how long is Apple actually going to support the Intel platform for – and especially for those that can afford to fork out for the super expensive Mac Pro and iMac Pro models if they’re going to be heading over to the ARM architecture? How long is it going to take for Apple to get the A-series processors up to those levels of performance?

In these uncertain times, it’d be nice to keep things somewhat certain until the world has managed to get this bloody virus under some form of control. An entire architectural change is not what’s not needed immediately – it could stand to wait a year or two first.

I have recently bought the single biggest mechanical hard drive I have ever owned, or want to own. The reason for this is simple. Apple’s Media Services is a state of flux, dithering between downloads and streaming. It sells movies that you can stream from any of your Apple devices. Anywhere. Anytime. Going where there is no internet? Download it!

Surely Apple doesn’t expect you to download ALL your movies and TV shows – it takes up so much space?! With internal drives for MacBook Pros costing up to £2k for 8Tb, nobody is going to have all that money to keep their digital movie and TV collection on their Mac, safe and sound?

Apple recommends that you download your purchases because they told me (but they never make it clear in any of their advertising, nor through the user interfaces of their online stores) that titles can be pulled from the local iTunes store for a variety of reasons and unless you’ve downloaded your purchase, you’ll lose it forever. This, despite people buying digital content and streaming content directly from Apple’s servers – as this is the easiest way, and indeed, the way it was designed to be so. Rarely does a computer enter into the whole purchase thing. Got an Apple TV device? Just buy straight from your armchair. Buy from your iPhone or iPad. Easy.

Apple iTunes Store movie purchases are only downloadable up to HD quality only. Any advertised features such as 4K and iTunes Extras cannot be downloaded – they’re streamable only.

Still, I have nearly 500 movies in my collection which would be a considerable pain in the arse to store as physical media in the small house I live in. So I really ought to back up everything I got. Having something is better than nothing.

I looked at a number of options:

  • NAS device with at least 8Tb capacity, in RAID 1 configuration to ensure that both drives are mirrored simulataneously in case one drive fails.
  • Multiple WD Passport bus-powered 5Tb drives, splitting movies and TV shows across each device, and backing each one up to Amazon’s S3 Deep Glacier which charges just $1/Tb per month.
  • Single big drive, along with multiple WD Passport bus-powered drives to back up movies and TV shows separately as a backup.

The problem with the NAS device is that the enclosure alone is pricey. And that’s without any disks. Add the disks and it becomes very expensive. And the disks themselves are not going to be fast. So copying nearly 4Tb of data off the WD Passport 4Tb bus-powered, 5,400RPM drive I was using to back up everything was not going to be fast.

I looked at the Western Digital MyBook Duo range of drives, eyeing up a massive 24Tb beast. The advantage here is that the drives are WD Reds which are best designed for long term use, plus with the MyBook Duo enclosure, you can swap the drives out easily – and even upgrade. Downside was that the enclosure is plastic, plus there were many reports of it overheating as a result of that (though these reports go back to 2017/2018), and it was noisy. Plus they wanted £530 for it. And the disk performance wasn’t exactly great, either.

I started looking at Western Digital’s new WD_BLACK range. These are designed primarily for gamers, incorporating fast storage and plenty of capacity. What really caught my eye with the WD_Black D10 Game Drive for the Xbox One: 7,200RPM 3.5″ drive rated up to 250MB/S and a USB 3.2 gen 1 interface. The drive can be positioned horizontally (it has rubber feet) or vertically (comes with a stand).

WD_BLACK D10 Game Drive for Xbox One. Xbox One is purely optional.

Interestingly, the type of drives installed in these units appear to be datacentre-grade drives that are typically found in servers (Ultrastar DC 500 series drives, apparently). This means that they will keep up with demanding performance from reading/writing, and for a long time. And it was a bargain at £262. The only downside is that the drive comes with a 3-year limited warranty rather than the Ultrastar’s typical 5-year warranty.

So I bought one. Plus it came with 3 months Xbox One Game Pass Ultimate, so that’s extended my subscription to February 2021 (in case anybody’s wondering: the Xbox One Game pass is very much worthwhile if you’re an Xbox owner).

And I absolutely love the drive. The downside was that the WD Passport drive was so slow in transferring data, it was quicker to download the whole 4Tb from Apple’s servers. That took 2 days. But the drive performance is indeed excellent, reaching up to around 215MB/S write and 235MB/S read during my own tests.

3.9Tb of iTunes Store movie and TV show purchases

Apple’s Apple TV app on macOS Catalina is a massive pain in the arse, however. It’s so fragile about where data is stored. Get something every so slightly wrong and you’d need to download the movie/TV show again even if it exists on the filesystem. As I don’t have the drive going all the time, I created a new library by pressing the Option key down when opening the Apple TV app. I created a new library on the external drive and downloaded everything from there. The Mac and the drive were on for two solid days, and the D10 drive never once felt hot. Warm, yes, but never hot – and this is in the horizontal position.

What I need to remember is if I want to use the Apple TV app when the external drive is off, I need to press Option whilst opening the app to select the local internal SSD library. However, Apple TV seems very insistent on holding on to an internal database file which results in this:

This crops up (even in macOS Catalina 10.15.5) when Apple TV app isn’t running

and the only way to get around is to determine the process ID of whatever is holding onto the TV library database and kill it off:

I love UNIX.

which then allows me to open the other library. I’m not sure what effect killing off the process like that has on the internal Apple TV library, but so far I’ve found no ill effects. But it does suggest that maybe Apple needs to spend a bit more time working on closing files when the application closes..

So the drive is proving itself worthy. But isn’t it a single point of failure? Yes. But I intend to buy another one and clone this drive to it, keeping the second drive as a backup. And maybe later down the road, getting a MyBook Duo or NAS as an additional backup. Speed won’t matter too much, and it’ll just sit in the corner being idle for large amounts of time.

Speaking of backups, Apple’s Time Machine has become a massive pain in the arse, and I’ve stopped using it. In its place I’m using Acronis’ True Image 2020 which is so much faster, provides versioning and tidying up of versions older than X days/months old. It backs up to the 12Tb drive, naturally, and gives me plenty of space for a good while alongside the media library.

Acronis True Image 2020 for Mac – a better Time Machine replacement

I realise that I’m starting to sound like a broken record at this point, but being able to easily back up, retain and watch movie and TV purchases from the iTunes store is important to me – and it should be for anybody who regularly uses the iTunes store.

I’m struggling to understand Apple’s approach to how it stores and manages music, movies and TV show purchases through the iTunes store. Apple is actively promoting the iTunes Store’s ability to buy and watch purchases everywhere because it stores everything you purchase on its own servers.

But they have the right to remove content at any time and strongly advocate that you need to download it so you can keep your purchase. However, with that comes some major disadvantages: you lose 4K and you lose iTunes Extras if they come with the film. It takes away a lot of the features that attract people to the platform (name me any other online video retailer that offers audio commentaries and featurettes). Apple needs to significantly improve in this area because it’s not inspiring consumer confidence in cloud computing and services if content you’ve bought is removed without knowledge or compensation, leaving either nothing or significantly less than what you bough. Cloud computing something Apple is keen to increase its interest in, especially after it’s been revealed that Apple has gone on a hiring spree.

To avoid you having to go through my previous rambling rants, I’ll summarise the key points here as I understand the situation:

  • Apple can remove any music, movie or TV show title you’ve purchased from your library at any time, for any reason. The most likely explanation is the ownership of copyright has changed rights owners and Apple hasn’t been granted permission to continue selling that title. Apple doesn’t give any notice if this happens. Nor are you entitled to any kind of refund or compensation. Then again, it’s also possible that you could potentially still access your purchase. In summary: it’s effectively completely random as to whether you keep your purchase with all its features to stream or download from Apple’s servers. You might keep a title forever, a week, a month, a year, 5 years, 10 years. You just don’t know.
  • Apple recommends downloading and backing up your purchased media content. Music purchases are DRM-free, usually small, and this is usually no problem for the majority of people to keep backups of their music files. Movies and TV shows, on the other hand, are large, multi-gigabyte files which are DRM protected, meaning that this restricts playback to your Apple account and devices that you own. iPhones, iPads, Macs and Windows machines can playback downloaded movies and TV shows. If they’re not downloaded, they’re streamed from Apple’s servers. iTunes Extras after the 10th July, 2014 are streaming only and cannot be downloaded. 4K content is streaming only, restricted to certain devices, and cannot be downloaded. So they cannot be backed up.
  • Apple TV HD and 4K devices are streaming devices only. iTunes purchases are not officially supported being accessed from NAS devices. Home Share doesn’t seem to support a new movie/TV show container format that I’ve found which is being used for newer titles in the iTunes Store. AirPlay should be used to stream to an Apple TV device from an iPhone, iPad and Mac/Windows machines if the title is not available anymore from Apple’s servers. Again, a reminder: you will lose access to 4K (if it was offered in that format) and iTunes Extras if the film is pulled from Apple’s servers. Your movie download only consists of the HD movie (or SD if not available in HD).
  • iTunes purchases downloaded to iPad and iPhone are not backed up if the device is set to only backup to iCloud. You’d need to connect your device to a computer running iTunes and macOS Catalina and back up the entire contents of the device there.

It should be noted that the terms of Apple’s Media Services are extremely ambiguous (for example, streaming is barely mentioned – just “redownloads”) and in my initial dealings with Apple Support, it feels as if they’re making excuses on the spot to get around their flawed and consumer unfriendly policies.

So, with regards to not being able to play newer iTunes movie purchases through Home Share (to test backup strategies), I reached out to Apple Support on a separate ticket and used examples such as Warner Bros. Birds of Prey, Lionsgate’s Knives Out and Warner Bros. Joker. All recent films, and all appear to use a new container format (HLS) when downloaded from the iTunes Store to a computer via the Apple TV app (on macOS Catalina). I discuss the symptoms on my previous post.

Apple Support and I have had some interesting conversations about this – nearly 90 minutes spent on the phone. The first revelation is that Apple does not officially support Network Attached Drives (or NAS). So if anybody is using Synology or similar NAS tech to share media libraries with an Apple (TV) device – Apple won’t support you.

The second was that AirPlay is the recommended method by which to play this type of content to the Apple TV. From your Mac, iPhone or iPad, you start playing the content and select the AirPlay symbol, select the device you want to stream it to, and it starts playing there.

The trouble with downloading content to an iPad and iPhone is the limited space available, and you’d still need to back the whole device up to a computer (Mac or Windows) to be able to backup any purchased media content because it won’t be backed up to the iCloud.

So what you really need to back up your movies and TV shows is a Mac (I can’t speak for Windows too much because I have no idea at what state it has move on from iTunes and transitioned to separate apps like the Mac) – but you need to either download the entire library to your Mac’s internal SSD/HD, or to an external drive. If the latter, you’d have to find your own way of ensuring that you have backups of that drive. Apple recommends using Time Machine to back up the Apple’s internal drive(s), though (again, see previous post) – this doesn’t always yield favourable results and I had to rely on the Apple cloud to restore everything for Apple Music. I only hope it was because of the separation of iTunes and library folder layout which was the problem (dramatically different layouts when I compared my Time Machine backup to that of the new Apple Musics app).

Note: Any iTunes Extras content made after 10th July, 2014 cannot be downloaded – it’s streaming only. So if Apple pulls the plug on a title, you’ll only have access to the file(s) containing the movie (up to HD quality only).

What Apple told me about the HLS container files is that it’s possible that the DRM is preventing playback on the Apple TV device via Home Share. If so, that’s crazy – especially as I’m using an all Apple ecosystem. And that this is not a bug. Regardless of whether it is or isn’t (I say isn’t), it seems that me that Home Sharing could be for the chop in a later tvOS/macOS. If it’s not able to handle these new container formats, it makes future iTunes purchases impossible to play via Home Share. Obviously one would use the Apple cloud service to stream in all cases where possible – but if Apple removes the content (without notice), you’ll be forced to use the method described above.

UPDATE (19th May, 2020) – the issue of the HLS package download can be resolved by going to Preferences -> Playback in the Apple TV app in macOS Catalina and ensuring that Download Multichannel Audio and Download HDR when available are both unticked.

I’ve still yet to hear back from Apple why this has to be done, and why Apple TV devices can’t see the HLS format (and what good does it do anyway if the download has no effect whatsoever).

Fix .movpkg / HLS file downloads in Apple TV app by deselecting the above

I’ve asked Apple Support to continue investigating and raise this accordingly with the technical engineering teams responsible. But I still say that Apple needs to keep all previous iTunes Store purchases on Apple’s servers even if the seller has pulled the title from the Apple platform – unless it is a genuine mistake by the seller, and then compensation needs to be organised accordingly. I don’t care about the legalities of this – and neither should the average consumer – we shouldn’t care about what licenses or agreements Apple has with their sellers. Keep the purchases on Apple servers indefinitely!

Downloading and managing files is the very least thing I want to be doing – I chose Apple because the process of purchasing and watching movies and TV content across multiple devices using their servers is quick and convenient. When you start to bring in backups (and only half-arsed backups at that due to the strange download/streaming hybrid Apple has found itself in), it becomes inconvenient and you see the cracks in the system that Apple has spent decades building up.

It also has to be said that we really need better consumer law surrounding digital content and protecting consumer purchases – especially if it’s being stored in the cloud.

Well, pretty much. They wash their hands of any responsibility, pocketing your money without a clear and concise method of allowing customers to back up their purchases, and without retaining the full feature set (essentially the 4K element and any iTunes Extras if they come with them).

The senior advisor at Apple keeps referring to the right to cancellation, but this isn’t the case at all. I did not cancel. Apple (and remember my contract is with them, not the studio or distributor) took my money for a purchase, not a rental, and then removed the film from its servers without any notice, or refund or partial refund. This insist everybody should be downloading their purchases.

So what if I did download all movies? Can I play my entire iTunes/Apple TV library through Home Sharing?

No.

I decided to enable Home Sharing on my MacBook Pro (which has moved from the apps into System Preferences -> Sharing -> Media Sharing). I’ve downloaded a number of films that I think could be at risk from being removed from Apple’s stores by the distributor for whatever reason. And to that, I added the most recent Warner Bros. film, Bird of Prey, which is offered with iTunes Extras and – more importantly for my test – 4K/HDR. According to Apple TV’s app, HDR download is actually supported!

You can download HDR movies, but not 4K ones

This is what I can see in the Downloads section of my Apple TV app on macOS Catalina:

The Apple TV store allowed me to buy a movie twice when it wasn’t able to find an existing purchase.

Note that you’ll see two copies of Amelie there. Two reasons for this that I can ascertain. The first is that the Apple TV app on macOS Catalina is utterly bloody useless. I was quite panicy that Amelie had been removed. Turns out that’s not the case, but the Apple TV store itself didn’t think it was the same version I had already purchased and downloaded, so offered it for me to buy. Which I did. And that’s when I found out that I’ve bought exactly the same content twice. No safeguards at all.

Anyway, when I went and enabled Home Sharing on the Apple TV (which is the 4K device, and running the latest non-beta version of tvOS), I see all the regular HD content, but not Birds of Prey. Surely logic dictates that although I cannot download the 4K version of the title, the Apple TV should still see an HD version of it? Well, it can’t. It sees nothing.

Well, this convinces me to buy a NAS, it really does. (facepalm)

The files for Bird of Prey are definitely sitting on my Mac:

Why won’t a downloaded copy of Birds of Prey work with Apple TV via Home Share?

Yet my copy of What We Left Behind, an excellent documentary on Star Trek: Deep Space Nine, is available. That’s available in 4K on the Apple TV if I play it directly from Apple’s servers. Via the download on Home Sharing, it will only play in HD. The downside is that the iTunes Extras are missing. So no, you cannot make adequate backups of your movies, Apple.

Apple’s iTunes/Apple TV store (whatever the hell they call it these days) is massively misleading. The “advice” I’ve received from Apple’s support is both wrong and deceptive.

Home sharing is set-up correctly on the Mac

I’ll tell you something else about Apple and backups: when macOS Catalina came on the scene, removing iTunes and replacing it with separate apps, I struggled substantially to get my music library working with a new Mac. Something between iTunes and Apple Music had changed which meant there were syncing issues with the Apple Music subscription. I tried manually importing the music files. I tried restoring a Time Machine backup. No joy. In the end, I had to rely on the music in Apple’s cloud to download and use that as the backup moving forward.

(Well, more of a mugging than a robbery, I suppose)

Yesterday evening I was looking for something to watch. Something I hadn’t seen in a while. I was sure I had purchased it, but according to the Apple TV app running on macOS Catalina 10.15.4.1, it wasn’t able to find it when I did a search.

But I did find it within my library when sorted alphabetically. Phew! It just looked as if Apple was no longer selling that particular title. But at least I could stream and download it. That title was Jean-Pierre Jeunet’s MicMacs, a wonderfully comic French film about the arms industry (got to love the French sense of humour!).

Oh, really? Tell that to the Apple TV app on macOS Catalina and Apple removing content without notice

But I decided that I’d leave it until I’m off on holiday next week when I can really start binging on movies (many of whom were purchased via Apple’s iTunes store recently) – I’ve got:

  • Knives Out
  • Once upon a Time in Hollywood
  • Rocketman
  • Birds of Prey

as well as a few older titles that I’ve not seen in a while that were on sale.

While I was reminiscing over Sylvain Chomet‘s The Illusionist (which is based on an unproduced Jacques Tati script, and was directly responsible for me falling in love with the city of Edinburgh and have not regretted it since), I thought about his other film, Attila Marcel. I hadn’t seen that for a very long while, and thought it’d make for a good evening’s viewing.

ALAS!

Like MicMacs, I couldn’t see it in Apple TV’s search function. What was worse: I couldn’t see it listed alphabetically in the library either. Yet I was damn sure I bought it on iTunes.

Thankfully Apple keeps all orders and invoices going back many years – though they could consider introducing a text search function within the Apple TV and Apple Music apps to make it easier to find particular titles – otherwise it’s you need to do a LOT of scrolling. That, plusan export function for any and all invoices as CSV or Excel format.

I managed to find the original order/invoice:

So that confirms I wasn’t going stark raving mad (entirely possible during this lockdown phase). Tried to go through the usual route of reporting a problem with Apple, but the order was so old. I managed to set-up a generic support ticket with Apple Support. After an hour or two I got a reply:

It’s important to note that I quoted the original order ID when establishing contact. I replied to say that I’ve never hidden any purchases and gave them a screenshot to prove there was nothing being hidden. I then received the following:

Effectively:

“The content provider decided to stop selling their movie on our platform, and either we don’t have the file or are not allowed to give it out – even if you’ve purchased it.”

Where it gets unnecessarily complicated is that Apple sells the Apple TV 4K device which has limited storage – 32Gb or 64Gb. They also sell the iPhone which has a maximum storage capacity of 512Gb. They also have the iPad which goes all the way up to 1Tb. My entire Apple TV/iTunes library sits in around 1.75Tb. And until recently my MacBook Pros have only had a maximum of 1Tb of internal storage – and half of that was being used by Apple Photos and project work.

The entire point of buying from the likes of Apple is to make it easy to access and view my film collection (haha, I’m trying to find another word for collection as it’s not really such if some swine can just come along remove stuff from it at any time without my permission or notice) via the Apple TV device, my iPhone, my iPad or my MacBook Pro.

In the UK, the fair use law prevents us legally from ripping content from physical media that we’ve purchased. Apple seems the best option – especially as they generally give you a similar set of extra features content that you’d find on a DVD or Blu-Ray release.

Now, even if I download all ~4Tb of my content to my Mac and back that content up either to the likes of Backblaze or an external hard drive or NAS, I cannot download the 4K version of the film, nor the iTunes Extras content. Then we have issues of presenting films that have been removed from iTunes like Attila Marcel to the Apple TV, iPhone and iPad. There are options for this:

  • AirPlay (think Google’s Chromecast)
  • Home Share (sharing media library direct from Mac or NAS)

But this isn’t a consistent or nice experience – something that Apple does so very well in almost all other areas of the business.

Some questions:

  • Why Apple doesn’t inform you of any content that’s about to be removed from your library?
  • Apple has seriously screwed the pooch because there is a difference between download and streaming, which is the heart of the matter here (and especially so with the Apple TV device). I keep the movies in their “cloud” to save space and to be able to stream because I generally always have the bandwidth to do so. There is very little need for me to download an entire movie. I think this applies to the vast majority of Apple’s customers, too. This hybrid download/streaming system is an utter mess.

Apple’s own storefront web site makes absolutely no mention that content can be withdrawn. This is what it has to say (at the time of writing, 5th May 2020):

Oh, really?

Buy. Rent. Watch. All inside the app. Welcome to the new home of thousands of films, including the latest blockbusters from iTunes. Now you can buy, rent and watch, all from inside the app — as well as watch everything you’ve previously purchased from iTunes.”

But Apple has done a Hitchhiker’s Guide to the Galaxy style maneuver. To quote from the book written by Douglas Adams, who was a big fan of Apple:

“But the plans were on display…”
“On display? I eventually had to go down to the cellar to find them.”
“That’s the display department.”
“With a flashlight.”
“Ah, well, the lights had probably gone.”
“So had the stairs.”
“But look, you found the notice, didn’t you?”
“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”

The search for Apple’s Terms of Service in a nutshell

Apple’s Terms of Service (which, strangely, I found only through a third party web stite) only stipulate redownloads, NOT streaming – which is how I use iTunes/Apple TV content. Again, we’re back to the problem which is a legacy hangover from the early days of iTunes where you had to download everything to be able to watch it. Then the iPhone, the iPad and Apple TV came along. Especially the Apple TV which MUST stream the content.

REDOWNLOADS

You may be able to redownload previously acquired Content (“Redownload”) to your devices that are signed in with the same Apple ID (“Associated Devices”). You can see Content types available for Redownload in your Home Country at https://support.apple.com/en-gb/HT204632. Content may not be available for Redownload if that Content is no longer offered on our Services.

Associated Devices Rules (except Apple Arcade): You can have up to ten
devices (but only a maximum of five computers) signed in with your Apple ID at one time. Each computer must also be authorised using the same Apple ID (to learn more about authorisation of computers, visit
https://support.apple.com/en-gb/HT201251). Devices can be associated
with a different Apple ID once every 90 days.

Associated Devices Rules for Apple Arcade: You can have up to 10 devices
signed in to Apple Arcade per Family member at one time. Devices can be associated with a different Apple ID once every 90 days.

Redownloads vs streaming – nowt mentioned about streaming, necessary for Apple TV

The link in the above only mentions general availability of Apple Media Services. It does not mention the conditions in which content may be removed (and event then, only referring to downloadable content), nor that you will not be notified that the content is no long available.

Not if they’ve pulled the title from their servers you can’t. Be prepared for fiddling with file transfers and AirPlay instead – and extra features going missing as they’re streaming only and can’t be downloaded.

Compare this against Amazon Prime Video’s Terms which are linked to at every option to rent or “buy” (and I use that term loosely now). Amazon are much clearer on the point whereas Apple has been super vague for the past 7 years despite constantly removing content from people’s libraries.

4. DIGITAL CONTENT

i. Availability of Purchased Digital Content. Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions or for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming.

Amazon’s Terms for “buying” digital movie or TV content from them – this is very clearly set out: don’t use them for buying film or TV content.

Amazon have made it very clear anything you “buy” from them can vanish at any point. That they don’t have to give you any notice. That they owe you nothing if this occurs. Apple’s terms are more ambiguous because it merely states “redownloads”. Yet the service is primary a streaming service; downloads are a legacy from when iTunes first started when streaming wasn’t available and which just happens to be convenient these days for going offline (for travelling).

  • Why Apple doesn’t offer an immediate refund or compensation if content is removed – people make the assumption that if you purchase something from these services, they have access to it indefinitely. There’s no big massive asterisk next to the purchase button warning you about Apple or the content provider’s ability to remove the film from your cloud library. It should not be considered an extended rental. If you buy a physical CD, DVD or Blu-Ray – you don’t have somebody turn up at your doorstep from the shop that sold it to you and demand it back because their supplier no longer sells to them. Just because something is intangible should not bring about Houdini style hijinks.
  • Why Apple hasn’t thought about and solved this problem already? There have been sporadic reports of content being removed from people’s libraries since at least 2013.
  • If Apple can’t sold this problem technically, then why doesn’t it try to resolve this through its significant legal resources and the major film studios and distributors? If Apple truly is a consumer champion, dedicated to the likes of privacy et. al, it needs to be seen doing a heck of a lot more for protecting consumer’s rights. (Ironic, given the whole right to repair fiasco which is stil ongoing.)

Some experiences of other people:

There are plenty more articles about this, but the point is that in an age where we’re relying more and more on cloud services (including storage), it seems highly unreasonable for Apple to expect us to download every single title we buy from them and keep it somewhere local.

I’ve reach out further to Apple Support and Tim Cook to see what they have to say on the matter and have asked them what they intend to do in the future to protect consumers’ purchases. Apple needs to resolve its issue with the legacy iTunes stuff because it’s now becoming a major problem. Until then, I’m extremely damn nervous to buy anything more from the Apple TV/iTunes store knowing that at any time a content provider can pull the plug just like that.

I’d reach out to Metrodome who distributes (or at least did) Atilla Marcel and ask them what the bloody hell they’re playing at, even though my contract for the purchase is with Apple. But they went into administration in 2016. Maybe the rights reverted to Pathé? Though this doesn’t explain why it has taken this long for the title to be removed from iTunes – I’m pretty sure it was still there at the end of last year (2019). In any event, Amazon’s Prime Video has the title to rent or buy. I may reach out to Pathé and ask them what the hell THEY’RE playing at – especially as there a good number of titles from them happily existing on iTunes that I “own”.

Apple, live up to your creed: Think Different. Yet just don’t think different – do something!

BTW, when the BBC Store closed down, I had around £150 worth of purchases refunded to me in its entirety by BBC Worldwide PLUS a voucher for Amazon which could be used to buy physical or digital content by way of an apology. More companies – especially Apple – need to take note.

As we enter yet another week of lockdown, I’ve been all too successful at remaining indoors. While Sainsbury’s, Tesco, Asda, Ocado, Waitrose and all other grocery stores online delivery services are completely out of bounds, Amazon Prime Now has proven itself worthy over and over again. Best £7.99/month I’ve ever spent.

I’ve managed to keep up stocks of the regular staples including bread and main meals regularly over the past few weeks without too many issues. One has to keep checking available slots, but usually something turns up every few hours. This is in stock contrast to Sainsbury’s which is only delivering to the most vulnerable. Click and Collect is always unavailable.

The big problem with the main supermarkets is that they make the assumption that everybody drives and has a car. I don’t. The bus service where I live has reduced its services to about one bus per hour rather than the usual 10 minutes when they were operating normally. So it could take several hours for me to go grocery shopping each week – and bear in mind that I’d have to cart everything back by myself.

Virtual Music Concerts

I’ve not been to many music concerts in my life (I can count on one hand – The Divine Comedy at The University of East Anglia (UEA) back in the late 90’s, Last Night of the Proms at Hyde Park in the mid 2000’s, and similarly one trip to Guilfest in 2006), but as we’re all still in lockdown, new ways are being found to provide the concert-going experience at home.

Fortnite, the wildly popular video game, recently put on a virtual concert for Travis Scott. The event, called Astronomical, showcased a few of his existing songs as well as previewing a new track. It was rather spectacular – and more importantly, provided a virtual mosh pit where you could jump and run around and, in some cases, swim and fly. The Xbox controller’s haptic feedback engine vibrate in time to the music often.

I’ve put together a few highlights here.

It was a wildly successful event, and I have no doubt that we’ll be seeing more of these things in the future – lockdown or not.

Replacing the daily commute with a webcam

One of the most difficult things I had trouble sourcing when work asked us to start working from home was a webcam. Every other bugger was buying them as well. But I’ve finally managed to get my hands on one, albeit it at a cost which closely matches that of my monthly commute via South Western Railways. It is a 4K webcam, though, and designed for streaming.

Work has a regular weekly meeting with all employees, and a daily virtual coffee/chinwag in which using video is highly encouraged. My 16″ MacBook Pro is hooked up to my new 27″ BenQ monitor, and the lid is closed, so I can’t use the webcam there (and besides which it’s only 720p because Apple has seriously skimped on what is now a vital resource). I’ve used the 2018 iPad Pro temporarily, but the angle is such that it looks up my nose and just isn’t flattering at all. With the new Logitech Brio 4K Stream camera, it’ll sit on top of the monitor and will provide viewers with a much better angle, and at a much better quality.

I imagine that realistically, we won’t be back in the office much until June/July time, so it seems worthwhile making the investment now. Given the potential for reinfection, we may be using video conferencing a lot more.

Photo slideshows and video editing

I’ve started experimenting with Apple Photos’ slideshow functions to put together a few slideshows of various things. One thing that I put together was a tribute to the family cat, Lupin, who sadly passed away last month. It’s quite interesting that looking back on the photos, I took a LOT of pictures of that cat. But alas, it’s not great, so I won’t embed it here.

RIP Lupin Drake

After messing about with Apple Photos, I attempted to put together a slideshow of a trip I made to the Pacific Northwest I went on 5 years ago next month. I wanted to do something a bit special for the 5th anniversary. Alas, Apple Photos is a massive pain in the arse and, combined with my lack of organisational skills in managing the photos and date/time settings on the camera and iPhone, it’s all a bit of a mess. Re-ordering them in the slideshow caused significantly more problems.

I had even imported the exported slideshow into Final Cut Pro X, created some text overlays (with a flag for each country I visited) and polished the presentation. It looked good, apart from noticing the completely out of order photos which kept happening every time I messed about with the export function in Apple Photos. So I’d preview it in Apple Photos, see that it was okay, and got a completely different result from the export after putting all the effort in captioning and graphics and watching the results.

I think what I need to do is create an album, add the photos I want to add there, and then create the slideshow for that. I’ll give that a go soon, but having spent nearly 7 hours very early Saturday morning messing about with Apple Photos and Final Cut Pro X, I’m not in a rush to do so again too soon.

My Pacific Northwest travels of 2015

As we enter the third or fourth week of lockdown (to be honest, I can’t remember – I’ve been working from home since early at least early March), and with a good few more weeks to go (four, maybe even eight), I decided that I’d take some of the money that I’d be spending on commuting and upgrade some more of my home computing kit – particularly my monitor.

My old desk set-up – from the 1980’s! Multiplayer ZX Spectrum fun!

I’ve been using a Dell 24″ monitor for the past couple of years – it was something I bought for around £150 and has generally done me well. However, the 2018 15″ MacBook Pro and 2019 16″ MacBook Pro didn’t entirely get on well with it. iTunes/Apple TV would often complain that HDCP wasn’t available and refused to playback any of my 400+ iTunes movies and TV shows. Occasionally the screen would just blank for a few seconds too. I tried USB-C to HDMI cables, the £70 certified Apple adaptor and HDMI 2.0 certified cables – no joy.

Messy desk set-up prior to upgrade

I settled on a gaming monitor for the replacement. It may sound strange, but as the MacBook Pro can support higher refresh rates, supports AMD FreeSync for improved frame rates, it made sense. I went for a 27″ BenQ EX2780Q display.

New desktop set-up featuring 27″ monitor, Xbox One X and Jim Henson & Ava DuVernay Funko Pop Figures

It supports a 144Hz refresh rate (the higher the better), it has a native quad HD resolution which supports the 144Hz refresh rate – but can upscale to 4K resolution at 60Hz. The Mac will only see 2560×1440 – but this is a definitive improvement over 1920×1080 from the Dell. A bigger screen + resolution = more real estate for Terminal and Remote Desktop windows when working.

HDR is also supported, but this is a bit of a strange beast. Even now, HDR is still a bit of a mystery to me. My 60″ 4K TV doesn’t have it, but my iPhone and iPad Pro do (HDR10 and Dolby Vision support). This monitor has HDR support, though it isn’t very specific as to what it will support – though HDR10 on the Xbox One X seems to work just fine. On the Mac – no HDR mode is seemingly supported. But when playing on the Xbox One X, I do seem to notice more vibrant colours than before. There are options to change different HDR settings, but I’ve more or less left them alone and just accepted the defaults.

The monitor comes with a decent sound system built in – with a volume knob within easy reach. In fact, the controls for this monitor are excellent. Especially as it comes with its own remote control. I can change input settings easily – scroll through and make changes in the menu system all without touching the monitor itself. And speaking of inputs – it has support for USB-C, 2 x HDMI 2.0 ports and a DisplayPort. The Mac is hooked up via USB-C and the Xbox One X is connected via HDMI. Two presses on the remote control and I can switch between the Mac and Xbox with ease.

Since using the BenQ monitor – no HDCP problems, no screen blanking – it’s been working perfectly. I think this has been one of the best electronic purchases in recent years (along with the 2019 16″ MacBook Pro) and will keep me going for the next 5 years or so.

Jim Henson (with Kermit) and Ava DuVernay – and the giant remote control
Updated media library/shelves

The other additions to the the upgrades include the Logitech MX Master 3 mouse. I’m an owner of the MX Master 2S, but found that the battery life wasn’t very good (at least at home) and that the scroll wheel was very noisy/not terribly smooth. The MX Master 3 fixes ALL these problems, and then some. It’s perfect for the Mac – and I’ve been going weeks – not days – with the MX Master 3 without recharging. I’m extraordinarily happy with it. The Apple mouse is being kept because MacBook Pros (and Mac Minis) seem to have real difficulty with wireless mice in firmware mode unless it’s an Apple mouse.

Finally, I bought an Xbox One X. I did own one a few years ago, but found I didn’t play it very much. So it’s a system I had already invested in. With the lockdown and not being able to get outside, I wanted something to stimulate me that wasn’t work related. I also wanted to get a controller that worked with iOS and iPadOS too – and the Xbox controllers will work with them. The Xbox One X is effectively a Windows 10 PC – but you just can’t run Microsofft Word on it. Yet. More games are supporting keyboard and mice – including Fortnite – though as I found out, you really need a USB keyboard and mouse to make it work. The Xbox One X doesn’t support Bluetooth.

It was rather difficult getting the console because everybody else seems to be having the same idea. But it arrived, and set-up was very easy. It sits on my desk opposite the Mac and if I feel the urge to cure people of Freddy Mercury-itis in Two Point Hospital, it’s there:

or futuristic football with cars (Rocket League), I can just jump quickly into a match:

I’ve taken out the Xbox Games Pass Ultimate which, for £10.99/month, gives me access to over 100 games (Rocket League and Two Point Hospital are just two examples). One game that truly stands out as part of the Xbox Games Pass is the wonderful Ori and the Will of the Wisps which is simply one of the most attractive looking and sounding games I’ve ever played:

Even on the easy mode, this is a difficult, difficult game. It’ll keep me occupied for many months to come.

The only other thing I really need to complete my home office (haha – as if the Xbox is part of the office – though one could say it’s a de-stresser) is a webcam. I used to have a Logitech 4K Brio, but sold that about a year ago. Now you can’t buy them for love nor money as everybody is practically working from home now. At least the iPad Pro’s built in camera is useful for video conferencing, so I’m using that as a workaround.