Well, pretty much. They wash their hands of any responsibility, pocketing your money without a clear and concise method of allowing customers to back up their purchases, and without retaining the full feature set (essentially the 4K element and any iTunes Extras if they come with them).
The senior advisor at Apple keeps referring to the right to cancellation, but this isn’t the case at all. I did not cancel. Apple (and remember my contract is with them, not the studio or distributor) took my money for a purchase, not a rental, and then removed the film from its servers without any notice, or refund or partial refund. This insist everybody should be downloading their purchases.
So what if I did download all movies? Can I play my entire iTunes/Apple TV library through Home Sharing?
I decided to enable Home Sharing on my MacBook Pro (which has moved from the apps into System Preferences -> Sharing -> Media Sharing). I’ve downloaded a number of films that I think could be at risk from being removed from Apple’s stores by the distributor for whatever reason. And to that, I added the most recent Warner Bros. film, Bird of Prey, which is offered with iTunes Extras and – more importantly for my test – 4K/HDR. According to Apple TV’s app, HDR download is actually supported!
This is what I can see in the Downloads section of my Apple TV app on macOS Catalina:
Note that you’ll see two copies of Amelie there. Two reasons for this that I can ascertain. The first is that the Apple TV app on macOS Catalina is utterly bloody useless. I was quite panicy that Amelie had been removed. Turns out that’s not the case, but the Apple TV store itself didn’t think it was the same version I had already purchased and downloaded, so offered it for me to buy. Which I did. And that’s when I found out that I’ve bought exactly the same content twice. No safeguards at all.
Anyway, when I went and enabled Home Sharing on the Apple TV (which is the 4K device, and running the latest non-beta version of tvOS), I see all the regular HD content, but not Birds of Prey. Surely logic dictates that although I cannot download the 4K version of the title, the Apple TV should still see an HD version of it? Well, it can’t. It sees nothing.
The files for Bird of Prey are definitely sitting on my Mac:
Yet my copy of What We Left Behind, an excellent documentary on Star Trek: Deep Space Nine, is available. That’s available in 4K on the Apple TV if I play it directly from Apple’s servers. Via the download on Home Sharing, it will only play in HD. The downside is that the iTunes Extras are missing. So no, you cannot make adequate backups of your movies, Apple.
Apple’s iTunes/Apple TV store (whatever the hell they call it these days) is massively misleading. The “advice” I’ve received from Apple’s support is both wrong and deceptive.
I’ll tell you something else about Apple and backups: when macOS Catalina came on the scene, removing iTunes and replacing it with separate apps, I struggled substantially to get my music library working with a new Mac. Something between iTunes and Apple Music had changed which meant there were syncing issues with the Apple Music subscription. I tried manually importing the music files. I tried restoring a Time Machine backup. No joy. In the end, I had to rely on the music in Apple’s cloud to download and use that as the backup moving forward.
(Well, more of a mugging than a robbery, I suppose)
Yesterday evening I was looking for something to watch. Something I hadn’t seen in a while. I was sure I had purchased it, but according to the Apple TV app running on macOS Catalina 10.15.4.1, it wasn’t able to find it when I did a search.
But I did find it within my library when sorted alphabetically. Phew! It just looked as if Apple was no longer selling that particular title. But at least I could stream and download it. That title was Jean-Pierre Jeunet’s MicMacs, a wonderfully comic French film about the arms industry (got to love the French sense of humour!).
But I decided that I’d leave it until I’m off on holiday next week when I can really start binging on movies (many of whom were purchased via Apple’s iTunes store recently) – I’ve got:
Once upon a Time in Hollywood
Birds of Prey
as well as a few older titles that I’ve not seen in a while that were on sale.
While I was reminiscing over Sylvain Chomet‘s The Illusionist (which is based on an unproduced Jacques Tati script, and was directly responsible for me falling in love with the city of Edinburgh and have not regretted it since), I thought about his other film, Attila Marcel. I hadn’t seen that for a very long while, and thought it’d make for a good evening’s viewing.
Like MicMacs, I couldn’t see it in Apple TV’s search function. What was worse: I couldn’t see it listed alphabetically in the library either. Yet I was damn sure I bought it on iTunes.
Thankfully Apple keeps all orders and invoices going back many years – though they could consider introducing a text search function within the Apple TV and Apple Music apps to make it easier to find particular titles – otherwise it’s you need to do a LOT of scrolling. That, plusan export function for any and all invoices as CSV or Excel format.
I managed to find the original order/invoice:
So that confirms I wasn’t going stark raving mad (entirely possible during this lockdown phase). Tried to go through the usual route of reporting a problem with Apple, but the order was so old. I managed to set-up a generic support ticket with Apple Support. After an hour or two I got a reply:
It’s important to note that I quoted the original order ID when establishing contact. I replied to say that I’ve never hidden any purchases and gave them a screenshot to prove there was nothing being hidden. I then received the following:
“The content provider decided to stop selling their movie on our platform, and either we don’t have the file or are not allowed to give it out – even if you’ve purchased it.”
Where it gets unnecessarily complicated is that Apple sells the Apple TV 4K device which has limited storage – 32Gb or 64Gb. They also sell the iPhone which has a maximum storage capacity of 512Gb. They also have the iPad which goes all the way up to 1Tb. My entire Apple TV/iTunes library sits in around 1.75Tb. And until recently my MacBook Pros have only had a maximum of 1Tb of internal storage – and half of that was being used by Apple Photos and project work.
The entire point of buying from the likes of Apple is to make it easy to access and view my film collection (haha, I’m trying to find another word for collection as it’s not really such if some swine can just come along remove stuff from it at any time without my permission or notice) via the Apple TV device, my iPhone, my iPad or my MacBook Pro.
In the UK, the fair use law prevents us legally from ripping content from physical media that we’ve purchased. Apple seems the best option – especially as they generally give you a similar set of extra features content that you’d find on a DVD or Blu-Ray release.
Now, even if I download all ~4Tb of my content to my Mac and back that content up either to the likes of Backblaze or an external hard drive or NAS, I cannot download the 4K version of the film, nor the iTunes Extras content. Then we have issues of presenting films that have been removed from iTunes like Attila Marcel to the Apple TV, iPhone and iPad. There are options for this:
AirPlay (think Google’s Chromecast)
Home Share (sharing media library direct from Mac or NAS)
But this isn’t a consistent or nice experience – something that Apple does so very well in almost all other areas of the business.
Why Apple doesn’t inform you of any content that’s about to be removed from your library?
Apple has seriously screwed the pooch because there is a difference between download and streaming, which is the heart of the matter here (and especially so with the Apple TV device). I keep the movies in their “cloud” to save space and to be able to stream because I generally always have the bandwidth to do so. There is very little need for me to download an entire movie. I think this applies to the vast majority of Apple’s customers, too. This hybrid download/streaming system is an utter mess.
Apple’s own storefront web site makes absolutely no mention that content can be withdrawn. This is what it has to say (at the time of writing, 5th May 2020):
“Buy. Rent. Watch. All inside the app. Welcome to the new home of thousands of films, including the latest blockbusters from iTunes. Now you can buy, rent and watch, all from inside the app — as well as watch everything you’ve previously purchased from iTunes.”
But Apple has done a Hitchhiker’s Guide to the Galaxy style maneuver. To quote from the book written by Douglas Adams, who was a big fan of Apple:
“But the plans were on display…” “On display? I eventually had to go down to the cellar to find them.” “That’s the display department.” “With a flashlight.” “Ah, well, the lights had probably gone.” “So had the stairs.” “But look, you found the notice, didn’t you?” “Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”
The search for Apple’s Terms of Service in a nutshell
Apple’s Terms of Service (which, strangely, I found only through a third party web stite) only stipulate redownloads, NOT streaming – which is how I use iTunes/Apple TV content. Again, we’re back to the problem which is a legacy hangover from the early days of iTunes where you had to download everything to be able to watch it. Then the iPhone, the iPad and Apple TV came along. Especially the Apple TV which MUST stream the content.
You may be able to redownload previously acquired Content (“Redownload”) to your devices that are signed in with the same Apple ID (“Associated Devices”). You can see Content types available for Redownload in your Home Country at https://support.apple.com/en-gb/HT204632. Content may not be available for Redownload if that Content is no longer offered on our Services.
Associated Devices Rules (except Apple Arcade): You can have up to ten devices (but only a maximum of five computers) signed in with your Apple ID at one time. Each computer must also be authorised using the same Apple ID (to learn more about authorisation of computers, visit https://support.apple.com/en-gb/HT201251). Devices can be associated with a different Apple ID once every 90 days.
Associated Devices Rules for Apple Arcade: You can have up to 10 devices signed in to Apple Arcade per Family member at one time. Devices can be associated with a different Apple ID once every 90 days.
Redownloads vs streaming – nowt mentioned about streaming, necessary for Apple TV
The link in the above only mentions general availability of Apple Media Services. It does not mention the conditions in which content may be removed (and event then, only referring to downloadable content), nor that you will not be notified that the content is no long available.
i. Availability of Purchased Digital Content. Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions or for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming.
Amazon’s Terms for “buying” digital movie or TV content from them – this is very clearly set out: don’t use them for buying film or TV content.
Amazon have made it very clear anything you “buy” from them can vanish at any point. That they don’t have to give you any notice. That they owe you nothing if this occurs. Apple’s terms are more ambiguous because it merely states “redownloads”. Yet the service is primary a streaming service; downloads are a legacy from when iTunes first started when streaming wasn’t available and which just happens to be convenient these days for going offline (for travelling).
Why Apple doesn’t offer an immediate refund or compensation if content is removed – people make the assumption that if you purchase something from these services, they have access to it indefinitely. There’s no big massive asterisk next to the purchase button warning you about Apple or the content provider’s ability to remove the film from your cloud library. It should not be considered an extended rental. If you buy a physical CD, DVD or Blu-Ray – you don’t have somebody turn up at your doorstep from the shop that sold it to you and demand it back because their supplier no longer sells to them. Just because something is intangible should not bring about Houdini style hijinks.
Why Apple hasn’t thought about and solved this problem already? There have been sporadic reports of content being removed from people’s libraries since at least 2013.
If Apple can’t sold this problem technically, then why doesn’t it try to resolve this through its significant legal resources and the major film studios and distributors? If Apple truly is a consumer champion, dedicated to the likes of privacy et. al, it needs to be seen doing a heck of a lot more for protecting consumer’s rights. (Ironic, given the whole right to repair fiasco which is stil ongoing.)
There are plenty more articles about this, but the point is that in an age where we’re relying more and more on cloud services (including storage), it seems highly unreasonable for Apple to expect us to download every single title we buy from them and keep it somewhere local.
I’ve reach out further to Apple Support and Tim Cook to see what they have to say on the matter and have asked them what they intend to do in the future to protect consumers’ purchases. Apple needs to resolve its issue with the legacy iTunes stuff because it’s now becoming a major problem. Until then, I’m extremely damn nervous to buy anything more from the Apple TV/iTunes store knowing that at any time a content provider can pull the plug just like that.
I’d reach out to Metrodome who distributes (or at least did) Atilla Marcel and ask them what the bloody hell they’re playing at, even though my contract for the purchase is with Apple. But they went into administration in 2016. Maybe the rights reverted to Pathé? Though this doesn’t explain why it has taken this long for the title to be removed from iTunes – I’m pretty sure it was still there at the end of last year (2019). In any event, Amazon’s Prime Video has the title to rent or buy. I may reach out to Pathé and ask them what the hell THEY’RE playing at – especially as there a good number of titles from them happily existing on iTunes that I “own”.
Apple, live up to your creed: Think Different. Yet just don’t think different – do something!
BTW, when the BBC Store closed down, I had around £150 worth of purchases refunded to me in its entirety by BBC Worldwide PLUS a voucher for Amazon which could be used to buy physical or digital content by way of an apology. More companies – especially Apple – need to take note.
As we enter yet another week of lockdown, I’ve been all too successful at remaining indoors. While Sainsbury’s, Tesco, Asda, Ocado, Waitrose and all other grocery stores online delivery services are completely out of bounds, Amazon Prime Now has proven itself worthy over and over again. Best £7.99/month I’ve ever spent.
I’ve managed to keep up stocks of the regular staples including bread and main meals regularly over the past few weeks without too many issues. One has to keep checking available slots, but usually something turns up every few hours. This is in stock contrast to Sainsbury’s which is only delivering to the most vulnerable. Click and Collect is always unavailable.
The big problem with the main supermarkets is that they make the assumption that everybody drives and has a car. I don’t. The bus service where I live has reduced its services to about one bus per hour rather than the usual 10 minutes when they were operating normally. So it could take several hours for me to go grocery shopping each week – and bear in mind that I’d have to cart everything back by myself.
Virtual Music Concerts
I’ve not been to many music concerts in my life (I can count on one hand – The Divine Comedy at The University of East Anglia (UEA) back in the late 90’s, Last Night of the Proms at Hyde Park in the mid 2000’s, and similarly one trip to Guilfest in 2006), but as we’re all still in lockdown, new ways are being found to provide the concert-going experience at home.
Fortnite, the wildly popular video game, recently put on a virtual concert for Travis Scott. The event, called Astronomical, showcased a few of his existing songs as well as previewing a new track. It was rather spectacular – and more importantly, provided a virtual mosh pit where you could jump and run around and, in some cases, swim and fly. The Xbox controller’s haptic feedback engine vibrate in time to the music often.
I’ve put together a few highlights here.
It was a wildly successful event, and I have no doubt that we’ll be seeing more of these things in the future – lockdown or not.
Replacing the daily commute with a webcam
One of the most difficult things I had trouble sourcing when work asked us to start working from home was a webcam. Every other bugger was buying them as well. But I’ve finally managed to get my hands on one, albeit it at a cost which closely matches that of my monthly commute via South Western Railways. It is a 4K webcam, though, and designed for streaming.
Work has a regular weekly meeting with all employees, and a daily virtual coffee/chinwag in which using video is highly encouraged. My 16″ MacBook Pro is hooked up to my new 27″ BenQ monitor, and the lid is closed, so I can’t use the webcam there (and besides which it’s only 720p because Apple has seriously skimped on what is now a vital resource). I’ve used the 2018 iPad Pro temporarily, but the angle is such that it looks up my nose and just isn’t flattering at all. With the new Logitech Brio 4K Stream camera, it’ll sit on top of the monitor and will provide viewers with a much better angle, and at a much better quality.
I imagine that realistically, we won’t be back in the office much until June/July time, so it seems worthwhile making the investment now. Given the potential for reinfection, we may be using video conferencing a lot more.
Photo slideshows and video editing
I’ve started experimenting with Apple Photos’ slideshow functions to put together a few slideshows of various things. One thing that I put together was a tribute to the family cat, Lupin, who sadly passed away last month. It’s quite interesting that looking back on the photos, I took a LOT of pictures of that cat. But alas, it’s not great, so I won’t embed it here.
After messing about with Apple Photos, I attempted to put together a slideshow of a trip I made to the Pacific Northwest I went on 5 years ago next month. I wanted to do something a bit special for the 5th anniversary. Alas, Apple Photos is a massive pain in the arse and, combined with my lack of organisational skills in managing the photos and date/time settings on the camera and iPhone, it’s all a bit of a mess. Re-ordering them in the slideshow caused significantly more problems.
I had even imported the exported slideshow into Final Cut Pro X, created some text overlays (with a flag for each country I visited) and polished the presentation. It looked good, apart from noticing the completely out of order photos which kept happening every time I messed about with the export function in Apple Photos. So I’d preview it in Apple Photos, see that it was okay, and got a completely different result from the export after putting all the effort in captioning and graphics and watching the results.
I think what I need to do is create an album, add the photos I want to add there, and then create the slideshow for that. I’ll give that a go soon, but having spent nearly 7 hours very early Saturday morning messing about with Apple Photos and Final Cut Pro X, I’m not in a rush to do so again too soon.
As we enter the third or fourth week of lockdown (to be honest, I can’t remember – I’ve been working from home since early at least early March), and with a good few more weeks to go (four, maybe even eight), I decided that I’d take some of the money that I’d be spending on commuting and upgrade some more of my home computing kit – particularly my monitor.
I’ve been using a Dell 24″ monitor for the past couple of years – it was something I bought for around £150 and has generally done me well. However, the 2018 15″ MacBook Pro and 2019 16″ MacBook Pro didn’t entirely get on well with it. iTunes/Apple TV would often complain that HDCP wasn’t available and refused to playback any of my 400+ iTunes movies and TV shows. Occasionally the screen would just blank for a few seconds too. I tried USB-C to HDMI cables, the £70 certified Apple adaptor and HDMI 2.0 certified cables – no joy.
I settled on a gaming monitor for the replacement. It may sound strange, but as the MacBook Pro can support higher refresh rates, supports AMD FreeSync for improved frame rates, it made sense. I went for a 27″ BenQ EX2780Q display.
It supports a 144Hz refresh rate (the higher the better), it has a native quad HD resolution which supports the 144Hz refresh rate – but can upscale to 4K resolution at 60Hz. The Mac will only see 2560×1440 – but this is a definitive improvement over 1920×1080 from the Dell. A bigger screen + resolution = more real estate for Terminal and Remote Desktop windows when working.
HDR is also supported, but this is a bit of a strange beast. Even now, HDR is still a bit of a mystery to me. My 60″ 4K TV doesn’t have it, but my iPhone and iPad Pro do (HDR10 and Dolby Vision support). This monitor has HDR support, though it isn’t very specific as to what it will support – though HDR10 on the Xbox One X seems to work just fine. On the Mac – no HDR mode is seemingly supported. But when playing on the Xbox One X, I do seem to notice more vibrant colours than before. There are options to change different HDR settings, but I’ve more or less left them alone and just accepted the defaults.
The monitor comes with a decent sound system built in – with a volume knob within easy reach. In fact, the controls for this monitor are excellent. Especially as it comes with its own remote control. I can change input settings easily – scroll through and make changes in the menu system all without touching the monitor itself. And speaking of inputs – it has support for USB-C, 2 x HDMI 2.0 ports and a DisplayPort. The Mac is hooked up via USB-C and the Xbox One X is connected via HDMI. Two presses on the remote control and I can switch between the Mac and Xbox with ease.
Since using the BenQ monitor – no HDCP problems, no screen blanking – it’s been working perfectly. I think this has been one of the best electronic purchases in recent years (along with the 2019 16″ MacBook Pro) and will keep me going for the next 5 years or so.
The other additions to the the upgrades include the Logitech MX Master 3 mouse. I’m an owner of the MX Master 2S, but found that the battery life wasn’t very good (at least at home) and that the scroll wheel was very noisy/not terribly smooth. The MX Master 3 fixes ALL these problems, and then some. It’s perfect for the Mac – and I’ve been going weeks – not days – with the MX Master 3 without recharging. I’m extraordinarily happy with it. The Apple mouse is being kept because MacBook Pros (and Mac Minis) seem to have real difficulty with wireless mice in firmware mode unless it’s an Apple mouse.
Finally, I bought an Xbox One X. I did own one a few years ago, but found I didn’t play it very much. So it’s a system I had already invested in. With the lockdown and not being able to get outside, I wanted something to stimulate me that wasn’t work related. I also wanted to get a controller that worked with iOS and iPadOS too – and the Xbox controllers will work with them. The Xbox One X is effectively a Windows 10 PC – but you just can’t run Microsofft Word on it. Yet. More games are supporting keyboard and mice – including Fortnite – though as I found out, you really need a USB keyboard and mouse to make it work. The Xbox One X doesn’t support Bluetooth.
It was rather difficult getting the console because everybody else seems to be having the same idea. But it arrived, and set-up was very easy. It sits on my desk opposite the Mac and if I feel the urge to cure people of Freddy Mercury-itis in Two Point Hospital, it’s there:
or futuristic football with cars (Rocket League), I can just jump quickly into a match:
I’ve taken out the Xbox Games Pass Ultimate which, for £10.99/month, gives me access to over 100 games (Rocket League and Two Point Hospital are just two examples). One game that truly stands out as part of the Xbox Games Pass is the wonderful Ori and the Will of the Wisps which is simply one of the most attractive looking and sounding games I’ve ever played:
Even on the easy mode, this is a difficult, difficult game. It’ll keep me occupied for many months to come.
The only other thing I really need to complete my home office (haha – as if the Xbox is part of the office – though one could say it’s a de-stresser) is a webcam. I used to have a Logitech 4K Brio, but sold that about a year ago. Now you can’t buy them for love nor money as everybody is practically working from home now. At least the iPad Pro’s built in camera is useful for video conferencing, so I’m using that as a workaround.